Jordyn Rossmann
Gordon,WI
Summary
Knowledgeable Cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
10
10
years of professional experience
Work History
Driving Instructor
Northland Driving School
01.2024 - Current
- Evaluated student performance and documented progress and goals.
- Administered driver education course and knowledge test to assist students with earning learner's permits.
- Supported student drivers in hands-on road training.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
- Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
- Developed tailored lesson plans for each student, addressing their individual needs and weaknesses.
Rural Mail Carrier
United States Postal Service, USPS
03.2022 - 12.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
City Mail Carrier
United States Postal Service, USPS
04.2021 - 02.2022
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons without compromising quality or timeliness of service provided.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
Customer Service Cashier
Great Harvest Bread Co.
10.2020 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer orders and accurately handled payment transactions.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Assistant General Manager
Blue Rock Coffee & Wine Cafe
12.2019 - 10.2020
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability of both the coffee and wine bar
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and sanitizing coffee equipment
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Solved day-to-day issues quickly and efficiently
Barista Shift Supervisor
Caribou Coffee
10.2017 - 03.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Resident Assistant
Accessible Space Inc.
06.2015 - 06.2018
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Documented and reported observations of resident's behavior, complaints or physical symptoms to the nurse
- Responded to room transfers, incident reports, and maintenance requests.
- Provided crisis management and intervention during emergency situations.
- Maintained clean, safe, and well-organized patient environment.
Education
• - Nursing
Creighton University
Omaha, NE05.2017
Skills
- Reliable scheduling coordination
- Strong observational skills
- Defensive driving techniques
- Leadership qualities
- Cleaning and sanitizing techniques
- Customer service
- Advanced Excel proficiency
- Certified Wellness Coach
- Leadership and team building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
Volunteer Experience
- Habitat for Humanity International (HFHI)
- Justice Without Borders
Additionalskills
Manager of the Shift, Caribou Coffee, Assistant General Manager, Blue Rock Coffee & Wine Cafe, 4 months, Honduras, Teaching classes to young students
Timeline
Driving Instructor
Northland Driving School
01.2024 - Current
Rural Mail Carrier
United States Postal Service, USPS
03.2022 - 12.2023
City Mail Carrier
United States Postal Service, USPS
04.2021 - 02.2022
Customer Service Cashier
Great Harvest Bread Co.
10.2020 - 04.2021
Assistant General Manager
Blue Rock Coffee & Wine Cafe
12.2019 - 10.2020
Barista Shift Supervisor
Caribou Coffee
10.2017 - 03.2020
Resident Assistant
Accessible Space Inc.
06.2015 - 06.2018
• - Nursing
Creighton University
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