Jordyn Rossmann
Gordon
Summary
Expert in front office operations with a proven ability to manage high-volume environments efficiently. Demonstrated excellence in communication, organization, and attention to detail. Committed to delivering results and adapting to evolving demands. Proficient in scheduling, customer service, and administrative support to enhance daily operations.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Lakewoods Real Estate
Minong
01.2025 - Current
- Prepare listing agreements, purchase contracts, and closing documents according to state regulations.
- Compile data from multiple sources into an organized spreadsheet for tracking purposes.
- Answer incoming calls from clients in a professional manner.
- Organize and maintain files for client records and documents.
Driving Instructor
Northland Driving School
Duluth
01.2024 - Current
- Manage approximately 90 incoming phone calls and emails per week.
- Oversee social media platforms, and updates to the website.
- Coordinated driving times and locations between staff and students throughout 10 different schools in the Duluth/Superior area.
- Administer driver education courses and knowledge tests to help students earn their learner's permits.
- Support student drivers with hands-on road training.
- Provide patient guidance and confidence-building exercises to help students overcome driving-related anxiety.
- Establish trust with parents by maintaining transparent communication about their child's progress and areas for improvement.
Rural Mail Carrier
United States Postal Service, USPS
Solon Springs
03.2022 - 12.2023
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Handled sensitive materials confidentially, protecting customer privacy, and meeting USPS guidelines for secure mailing practices.
- Followed safety protocols and regulations while driving, upholding the professional service reputation.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
City Mail Carrier
United States Postal Service, USPS
Duluth
04.2021 - 02.2022
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Managed high volumes of incoming and outgoing mail during peak seasons, without compromising the quality or timeliness of the service provided.
- Promoted safety standards by maintaining a clean driving record and following proper vehicle maintenance procedures.
- Collaborated with around 70 fellow carriers to cover additional routes as needed, supporting team cohesion, and ensuring effective workload distribution.
Assistant General Manager
Blue Rock Coffee & Wine Cafe
Duluth
12.2019 - 04.2021
- Managed the financial aspects of the business, including budgeting, forecasting, and cost control, for optimal profitability of both the coffee and wine bar.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and sanitizing coffee equipment.
- I motivated, trained, and disciplined a staff of 15 employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness, and drive sales growth.
- Solved day-to-day issues quickly and efficiently.
Barista Shift Supervisor
Caribou Coffee
10.2017 - 03.2020
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Some College (No Degree) - Nursing
Creighton University
Omaha, NESkills
- Leadership and team management experience
- Experience with managing a small business, which includes handling emails and phone calls
- Strong analytical and problem-solving abilities
- Certified Wellness Coach
- Experience with scheduling and staff coordination
- Time management and organizational skills
- Familiarity with social media platforms and digital marketing strategies
- Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint)
Accomplishments
- Leveraged Microsoft Excel to develop efficient inventory tracking spreadsheets and create staff schedules.
- Supervised a dynamic team of 15 staff members.
- Played a key role in assisting 120 students to obtain their driver's licenses through comprehensive driving lessons and classroom instruction.
Volunteer work
- Habitat For Humanity: Built homes for families in need
- Justice Without Borders: Put on events, such as dinners, for the worker's at Creighton University.
- Amigos de Jesús: Summer teacher at a home for children in Honduras.
Timeline
Administrative Assistant
Lakewoods Real Estate
01.2025 - Current
Driving Instructor
Northland Driving School
01.2024 - Current
Rural Mail Carrier
United States Postal Service, USPS
03.2022 - 12.2023
City Mail Carrier
United States Postal Service, USPS
04.2021 - 02.2022
Assistant General Manager
Blue Rock Coffee & Wine Cafe
12.2019 - 04.2021
Barista Shift Supervisor
Caribou Coffee
10.2017 - 03.2020
Some College (No Degree) - Nursing
Creighton University