Jordyn Ruley
Bardstown,KY
Summary
Detail oriented customer service Representative providing skills to prioritize and multi-task in fast paced working environments. Successfully works as part of team to reach personal and business goals. Completed multiple courses towards my achievements and have participated in many projects within the department and assisting in anyway that I can.
Overview
4
4
years of professional experience
Work History
Customer Service Representative 2
Humana
03.2023 - Current
- Helping members with applying and determining eligibility for the Low Income Subsidy and the Medicare Savings Program.
- Assisting members with their Dual Special Needs plans on their Medicaid status and directing them to their state for assistance.
- Educating members on changes with the recertification process with Medicaid.
Patient Care Technician
The Little Clinic
11.2022 - 03.2023
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Assisted with patient admissions, discharges and transfers.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Prepared patient chart for admission and compiled appropriate paperwork.
Manager
Cash Express, LLC
10.2021 - 11.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed paperwork and assignments in a timely manner.
- Paid attention to detail with counting money and paperwork.
Cashier/Deli Clerk
Thompson’s Food Mart
09.2020 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check or card.
- Counted money in cash drawer at the beginning and end of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
PennFoster
03-2018
Skills
- Inbound and Outbound Calling
- Customer Service
- Time Management
- Detail Orientated
- Knowledge on Medicare and Medicaid
- Navigate through state guidelines, Duet, CRM, and CI
- Becoming a SME
- Completed courses for confidence, providing feedback and emotional intelligence
- Active Listening
- Critical Thinking
- Computer Proficiency
- Assisted leaders by completing side by sides with Bob, Ruben, Jailyn, and Jesus
- Assisted in Benelynk training class
- Assisted Dannie with the Medicare phone numbers project
- Did engagement activities for the months of April and May
- Assisted Dawn with the project for non-lynk360 state applications
- Assisted Amanda in the project for the recreation applications in Lynk360
- Assisted Dawn with project for Lynk360 applications
Timeline
Customer Service Representative 2
Humana
03.2023 - Current
Patient Care Technician
The Little Clinic
11.2022 - 03.2023
Manager
Cash Express, LLC
10.2021 - 11.2022
Cashier/Deli Clerk
Thompson’s Food Mart
09.2020 - 10.2021
High School Diploma -
PennFoster