Jordyn Sanborn
Server
Tempe, AZ,NJ
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Crabs Claw Inn
Lavallette, NJ
03.2016 - 09.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Receptionist
A Touch Of Class Salon
Point Pleasant Boro, NJ
04.2015 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Housekeeper
The Bentley Inn
Bay Head, New Jersey
2014.05 - 2016.08
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Worked breakfast/ brunch service
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds and restocking bathroom items.
Education
Certification - Holistic Health
Institute of Integrative Nutrition
New York, NY05.2022
Skills
- Team Player
- Dining Room Cleaning and Upkeep
- Transactions and Cash Handling
- PPE Guideline Compliance
- Menu Memorization and Presentation
- Order Accuracy and Delivery
- Warm and Friendly
- Food and Beverage Service
- Conflict and Complaint Resolution
- Age Verification
Certification
ServSafe certification, Holistic Health coaching certification.
Timeline
Server
The Crabs Claw Inn
03.2016 - 09.2022
Receptionist
A Touch Of Class Salon
04.2015 - 07.2018
Housekeeper
The Bentley Inn
2014.05 - 2016.08
Certification - Holistic Health
Institute of Integrative Nutrition
ServSafe certification, Holistic Health coaching certification.
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