Jordyn Schwahn
San Jacinto,CA
Summary
Dynamic and reliable professional with a proven track record at Sonic Drive-In, excelling in customer service and POS system proficiency. Demonstrated ability to enhance customer satisfaction and team collaboration, while maintaining workplace cleanliness and stocking merchandise efficiently. Quick learner with a knack for creative problem-solving, consistently contributing to improved store operations and customer experience. Very experienced in opening and closing efficiently. Hoping to expand my work experience and learn new things.
Overview
3
3
years of professional experience
Work History
Retail Cashier
Viva Deals
05.2023 - 01.2024
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Learned duties for various positions and provided backup at key times.
Drive Thru/Front End Cashier
Raising Cane's Restaurant
07.2022 - 12.2022
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Completed daily tasks quickly without sacrificing quality or attention to detail.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
Carhop Server
Sonic Drive-In
04.2021 - 01.2022
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
San Diego Virtual Online
San Diego, CA03.2023
Skills
- Customer Service
- Flexible Schedule
- Teamwork and Collaboration
- Reliability and punctuality
- Problem-Solving
- Workplace Cleanliness
- Merchandise Stocking
- Store Opening and Closing
- Store Cleaning
- Customer Needs Assessment
- POS Systems
- Quick Learner
- Creative Thinking
Timeline
Retail Cashier
Viva Deals
05.2023 - 01.2024
Drive Thru/Front End Cashier
Raising Cane's Restaurant
07.2022 - 12.2022
Carhop Server
Sonic Drive-In
04.2021 - 01.2022
High School Diploma -
San Diego Virtual Online