Jordyn Silvestri
Sacramento,CA
Summary
I am highly motivated and committed moving forward in my career of patient care and services and to eventually obtain a position of leadership in Administration through the Department of Veterans Affairs. I continually strive to be a better employee and improve any and all operations of the job. Helping the Veteran's experience in any capacity that I can is the main objective.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veteran Affairs
Sacramento, CA
12.2017 - Current
- Administrative back office support for Primary Care at Mather VA
- In charge of all cancellation requests for MD and Nursing staff
- Creates and monitors monthly surrogacy for all MD's and maintains yearly calendar of leave
- Familiar with VSSC and making comparatives within our own data
- Creates data driven reports such as NEW patient appointment numbers compared to providers, monthly numbers, access, etc.
- Previously a ROC for ensuring PCMM PACT assignments were entered in a timely manner
- Assisted with *pending* PCMM assignments and ensuring appropriate appointment was made
- Seeks to create and accomplish new special projects that serve for a greater purpose in a timely manner
- Creates reports via Excel and sharepoint for accuracy of workload and MD panel reports
- Coordinates with MSA Supervisors and Leadership to help improve current processes and improve patient care
- Contributed on the team for the RPIE of the "Pre-Visit Checklist"
- Previously the designated back up timekeeper for MSA's of Primary Care
- Proficient in Microsoft Excel, Outlook, Word and Sharepoint
- Helps maintain and review reports such as “Over-30”, “1st Available" and “3rd Next-Available”
- Collaborates with Primary Care’s Nursing Managers and Lead Physicians to evaluate clinic builds and make adjustments as needed
Shift Supervisor
Starbucks
Rocklin, CA
11.2011 - 01.2016
- Interviewed potential candidates and recommended individuals to the store manager
- Managed inventory by establishing and adjusting orders and monitoring waste.
- Collaborated with the store and district manager to discuss and implement future adjustments to increase sales and operations
- Resolved customer inquiries and complaints in a professional matter
- Oversaw team productivity and managed work flow to meet service goals
- Trained new staff the operations and procedures for the front and back of house positions
- Held my team accountable including one-on-one coaching as well as reinforcing recognition
- Handled cash inventory such as opening and closing tills throughout the day as well as deposits
Education
High School Diploma -
Nordhoff High School
Ojai, CA06.2009
Skills
- Team player
- Innovative and extremely efficient
- Has best interest of maintaining the integrity of the institution
- Able to type over 60 WPM
- Enjoys creating new processes/standards
- Loves new challenges and accomplishing
- Quick to identify problems and seek resolution
- Solution-oriented based outlook
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs
12.2017 - Current
Shift Supervisor
Starbucks
11.2011 - 01.2016
High School Diploma -
Nordhoff High School
Similar Profiles
MARIANNE GONTAMARIANNE GONTA
Vocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits AdministrationVocational Rehabilitation Counselor at U.S. Department of Veteran Affairs, Veteran Benefits Administration
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
Fiona AlexanderFiona Alexander
Primary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management at Department of Veteran Affairs, North Florida/South GeorgiaPrimary Care Mental Health Integration (PCMHI) Collaborative Care Manager (CoCM), RN Mental Health, Medication Management at Department of Veteran Affairs, North Florida/South Georgia
Lauren DickelLauren Dickel
Advanced Medical Support Assistant at Department of Veteran AffairsAdvanced Medical Support Assistant at Department of Veteran Affairs
Sharice Metoyer-LambertSharice Metoyer-Lambert
In-Home Caretaker at In Home Supportive ServicesIn-Home Caretaker at In Home Supportive Services