Summary
Overview
Work History
Education
Skills
Accomplishments
Clubs And Athletics
Awards
Certification
Languages
Timeline
Generic

Jordyn Sims

Loganville,GA

Summary

Experienced with leading customer service teams to deliver top-tier support as a Customer Service Supervisor. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of fostering team collaboration and maintaining service quality.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Health Occupations Students of America (HOSA) Member

South Gwinnett High School

Black Excellence Organization (BEO) Member

South Gwinnett High School

Student Volunteer Aid for Mrs. Johnson and Mrs. Brown-Van

South Gwinnett High School

Office Aid

South Gwinnett High School

Special Olympics Volunteer

South Gwinnett High School

Co-Editor in Chief for Voices of South/Newspaper Team

South Gwinnett High School
01.2023 - Current

Customer Service Supervisor

Publix
08.2021 - Current
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.

Varsity Cheer Captain

South Gwinnett High School
01.2023 - 05.2024
  • Led team in creating dynamic routines for pep rallies and games.
  • Coordinated practice schedules to ensure team readiness for performances.
  • Supported team members by providing guidance and encouragement during practices.
  • Enhanced team spirit by organizing team-building activities.
  • Mentored new members, helping them integrate into the team.

Varsity Cheer Junior Co-Captain (Football)

South Gwinnett High School
01.2022 - 01.2023

Student Council Member

South Gwinnett High School
01.2022 - 01.2023

Power Hour Tutor

South Gwinnett High School
01.2022 - 01.2023

Varsity Track and Field Sprinters Captain

South Gwinnett High School
01.2021 - 01.2023

JV Cheer Captain

South Gwinnett High School
01.2021 - 01.2022

Education

Bachelor of Science - Biology

Spelman College
Atlanta, GA
05-2028

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Accomplishments

  • Launched my first LLC business at the age of 17
  • Participated in the 6-week E.K.G. Internship for the P.U.L.S.E. (Programming for a Unique and Lively Spelman Experience) Improved in skills such as event planning, management and organization, and budgeting.




Clubs And Athletics

  • Student Council, Member, 08/01/22 - 05/31/23, Participated in student governance and activities.
  • Beta Club, Member, Engaged in community service and academic excellence.
  • Health Occupations Students of America (HOSA), Member, Promoted health careers and education.
  • Black Excellence Organization (BEO), Member, Supported and celebrated Black culture and excellence.
  • Varsity Cheer, Captain, 08/01/23 - 05/31/24, Led the cheerleading team.
  • Varsity Cheer, Junior Co-Captain (Football), 08/01/22 - 05/31/23, Assisted in leading the cheer team during football season.
  • JV Cheer, Captain, 08/01/21 - 05/31/22, Led the junior varsity cheer team.
  • Varsity Track and Field, Sprinters Captain, 08/01/21 - 05/31/23, Led the sprinters in track and field events.
  • Voices of South/Newspaper Team, Co-Editor in Chief, 08/01/23 - Present, Oversaw the newspaper team and content.

Awards

  • A-B Honor Roll, 08/01/19 - 05/31/20, Recognition for maintaining a GPA between A and B.
  • Principal's List Award, 08/01/20 - 05/31/21, Award for achieving high academic performance.
  • Principal's List Award, 08/01/21 - 05/31/22, Award for achieving high academic performance.
  • Principal's List Award, 08/01/22 - 05/31/23, Award for achieving high academic performance.

Certification

CPR Certification

Certified Phlebotomy Technician

Languages

Spanish
Limited Working

Timeline

Co-Editor in Chief for Voices of South/Newspaper Team

South Gwinnett High School
01.2023 - Current

Varsity Cheer Captain

South Gwinnett High School
01.2023 - 05.2024

Varsity Cheer Junior Co-Captain (Football)

South Gwinnett High School
01.2022 - 01.2023

Student Council Member

South Gwinnett High School
01.2022 - 01.2023

Power Hour Tutor

South Gwinnett High School
01.2022 - 01.2023

Customer Service Supervisor

Publix
08.2021 - Current

Varsity Track and Field Sprinters Captain

South Gwinnett High School
01.2021 - 01.2023

JV Cheer Captain

South Gwinnett High School
01.2021 - 01.2022

CPR Certification

Certified Phlebotomy Technician

Health Occupations Students of America (HOSA) Member

South Gwinnett High School

Black Excellence Organization (BEO) Member

South Gwinnett High School

Student Volunteer Aid for Mrs. Johnson and Mrs. Brown-Van

South Gwinnett High School

Office Aid

South Gwinnett High School

Special Olympics Volunteer

South Gwinnett High School

Bachelor of Science - Biology

Spelman College
Jordyn Sims