Jordyn Smith
Commerce City,Co
Summary
Experienced professional with a solid background in customer service interaction. Demonstrates exceptional leadership and communication skills. Excels independently and within team environments, showcasing adaptability and collaborative nature. Recognized for dependability, thoroughness, and well-organized approach, consistently delivering high-quality results.
Experience in patient scheduling, ensuring seamless appointment coordination and high patient satisfaction. Successfully managed complex scheduling needs while maintaining positive interactions with patients and healthcare professionals. Demonstrated effective communication and organizational skills to optimize scheduling processes and meet patient needs.
Overview
5
5
years of professional experience
Work History
Patient Scheduler
Children's Hospital
11.2023 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Handled cancellations professionally, rescheduling patients in a timely manner while minimizing disruptions to daily operations.
- Maintained accurate patient records, updating contact information and insurance details as needed.
Lead Teacher
The Learning Experiance
01.2023 - 11.2023
- As a lead teacher, my responsibility is to provide and maintain a safe, clean, and healthy learning environment for children
- I ensure a suitable environment for children's development
- I like to encourage supportive and productive relationships with families, TAs, and children
- I demonstrate leadership when it comes to updating and evaluating the center's curriculum
Customer Service Representative
24/7 Intouch
06.2021 - 12.2022
- I was well versed in handling customer needs and learned how to take ownership of issues coming from a customer
- By managing multiple incoming graded calls a day, I successfully achieved customer satisfaction
Scanning Clerk
Ball Cooperation
05.2020 - 05.2021
- This position was a year long project
- My job was to scan important documents into files on the computer
- Learned how to use xcel, and manage multiple computer screens
- I was asked to help with small oce duties like answering calls, and managing small projects
Education
High School Diploma -
New America
Thornton, CO05.2019
Skills
- Microsoft Excel
- Microsoft Word
- Project Management
- Teaching
- Leadership
- Customer Service
- Communication
- Teamwork
- Dependability
- Organization
- Following up with patients
- Strong organization
Timeline
Patient Scheduler
Children's Hospital
11.2023 - Current
Lead Teacher
The Learning Experiance
01.2023 - 11.2023
Customer Service Representative
24/7 Intouch
06.2021 - 12.2022
Scanning Clerk
Ball Cooperation
05.2020 - 05.2021
High School Diploma -
New America
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