Jordyn Smith
NY
Summary
Customer service professional with expertise in improving customer satisfaction and retention through strong. Communication and negotiation skills. Proven leadership in team settings, and adept at resolving conflicts effectively. Ready to enhance business success through adaptable strategies and creative solutions.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Transworld Systems INC
01.2024 - Current
- Handled customer inquiries efficiently using CRM tools.
- Maintain detailed records to ensure policy compliance, boosting operational efficiency, and service quality.
- Negotiated payment plans with clients to settle outstanding debts.
Inventory Control Specialist
Amazon Inc
Liverpool, United States
01.2022 - 11.2023
- Ensure compliance with inventory and safety standards, reducing product damage rates.
- Monitor product movements using WMS to minimize discrepancies and optimize inventory control.
- Adhere to company policies and industry regulations, enhancing overall operational efficiency.
Sales Lead
OSL Retail Services
Liverpool, United States
01.2021 - 01.2022
- Recognized for strong leadership and client management skills, with a promotion to Lead Client Services Rep within the first month.
- Guided the client services team to consistently meet performance goals while effectively navigating a high-turnover environment.
- Earned a top-performance award by exceeding client service targets by 100% in a single quarter.
Customer Service Representative
Tops Markets
Manlius, United States
09.2014 - 11.2018
- Utilized multi-channel communication to significantly reduce issue resolution times.
- Improved client satisfaction by optimizing service processes and support strategies.
Education
Associate of Applied Science - Software Engineering
Maestro College
08-2027
HIGHSCHOOL DIPLOMA -
Fayetteville Manlius Highschool
Manlius, NY06.2017
Skills
- Customer engagement
- Team leadership
- Strategic planning
- Creative problem solving
- Payment negotiation
- Conflict resolution
- Customer retention
- Adaptability
- Critical thinking
- Records management
- CRM software proficiency
- Client account management
- CRM implementation
- Inventory management
Websites
Timeline
Customer Service Representative
Transworld Systems INC
01.2024 - Current
Inventory Control Specialist
Amazon Inc
01.2022 - 11.2023
Sales Lead
OSL Retail Services
01.2021 - 01.2022
Customer Service Representative
Tops Markets
09.2014 - 11.2018
Associate of Applied Science - Software Engineering
Maestro College
HIGHSCHOOL DIPLOMA -
Fayetteville Manlius Highschool