Jordyn Somero
Grand Rapids,MI
Summary
Driven professional with a track record of enhancing customer satisfaction and streamlining operations at Oliver Healthcare Packaging. Excelled in customer relationship management and project management, achieving significant improvements in productivity. Demonstrated expertise in Microsoft Office and SAP ERP, alongside strong collaboration and data entry skills, contributing to company-wide cost savings and quality enhancements.
Overview
1
1
year of professional experience
Work History
Customer Care Representative
Oliver Healthcare Packaging
07.2023 - Current
- Utilized CRM systems to accurately track customer interactions and update account information.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Resolved concerns with products or services to help with retention and drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Quality Specialist Intern
Catherine's Health Center
01.2023 - 04.2023
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
Education
Bachelor of Science - Health Information Management
Grand Valley State University
Allendale, MI04.2023
Skills
- Customer Service
- Data Entry
- Customer Relationship Management
- Project Management
- Microsoft Office
- Account Management
- SAP ERP
Timeline
Customer Care Representative
Oliver Healthcare Packaging
07.2023 - Current
Quality Specialist Intern
Catherine's Health Center
01.2023 - 04.2023
Bachelor of Science - Health Information Management
Grand Valley State University
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