Ambitious Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Hi, I’m
Jordyn Plemmons
Restaurant Manager
Lowell,MA
Summary
Overview
12
years of professional experience
3
Certifications
Work History
Great Road Kitchen
Restaurant Manager
07.2023 - Current
Job overview
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
KJ's Caffe
Shift Lead
10.2022 - 07.2023
Job overview
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Designed and drew all marketing chalkboard signs.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Mona Lisa Fondue
Server
07.2020 - 04.2022
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Created and implemented new systems for special occasions and VIPs
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Edelweiss German Restaurant
Server & Bartender
07.2019 - 07.2020
Job overview
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Shogun Sushi
Server
06.2017 - 07.2019
Job overview
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Collaborated closely with executive leadership to align marketing initiatives with overall business objectives for sustained growth.
Starbucks
Shift Supervisor
01.2017 - 03.2018
Job overview
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Miller Event Management
Security Guard & Office Administrator
05.2013 - 06.2017
Job overview
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Awarded the 2013 Newcomer of the Year Award
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
The Terraces of Boise
Server & Baker
08.2015 - 10.2016
Job overview
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Showed high-level understanding of fine dining standards and practices.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
It's All About You Catering
Wholesale & Catering Lead
06.2014 - 08.2015
Job overview
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
- Ensured all staff adhered to strict hygiene standards, resulting in zero health code violations during my tenure as Catering Lead.
- Streamlined event setup and breakdown processes, resulting in a smoother overall experience for clients.
- Managed inventory control for supplies and ingredients, reducing waste and maintaining optimal stock levels.
- Developed a reputation for exceptional time management skills by consistently delivering successful events within tight deadlines.
Brickstone
Corporate Trainer
12.2013 - 06.2014
Job overview
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Supported company growth by designing targeted training programs for new hires.
- Streamlined onboarding processes, resulting in decreased time to productivity for new employees.
Albertsons
Barista
07.2012 - 12.2013
Job overview
- Delivered unrivaled hospitality and interest in customers to form long-lasting relationships.
- Designed a secret menu personalized to our store from personally concocted drinks.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
Education
Paso Robles High SchoolPaso Robles, CA
High School Diploma
University Overview
Skills
- Adaptable
- Staff Management
- Schedule Coordination
- Inventory Control and Record Keeping
- Wine Knowledge
- Passion for Customer Satisfaction
- Organization and Prioritization
- Sales Techniques
Certification
- On-Site Alcohol Server Training - 2023/11/26 to 2026/11/25
- Choke Save Training - 2023/12/7 to 2025/12/6
- Manager ServSafe Certified - 2023/9/6 to 2028/9/2
Hobbies
Hobbies
- Bake
- Read
- Hike
- Paint
- Cook
- Board Games
- Pottery
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Restaurant Manager
Great Road Kitchen
07.2023 - Current
Shift Lead
KJ's Caffe
10.2022 - 07.2023
Server
Mona Lisa Fondue
07.2020 - 04.2022
Server & Bartender
Edelweiss German Restaurant
07.2019 - 07.2020
Server
Shogun Sushi
06.2017 - 07.2019
Shift Supervisor
Starbucks
01.2017 - 03.2018
Server & Baker
The Terraces of Boise
08.2015 - 10.2016
Wholesale & Catering Lead
It's All About You Catering
06.2014 - 08.2015
Corporate Trainer
Brickstone
12.2013 - 06.2014
Security Guard & Office Administrator
Miller Event Management
05.2013 - 06.2017
Barista
Albertsons
07.2012 - 12.2013
Paso Robles High School
High School Diploma
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