Jordyn Tawney
Charleston,WV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Server
Adelphia
02.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Recreation Attendant
Marshall University
08.2019 - 01.2020
- Educated guests on proper use of equipment to minimize injuries and ensure a safe experience.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Contributed to efficient facility operations by performing routine maintenance tasks and equipment inspections.
- Processed reservations for parks, amenities and sports facilities.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Encouraged rules and regulations of recreation facility to promote safety and welfare of guests and members.
- Inspected equipment to detect wear and damage, and conducted minor repairs such as oiling parts.
- Facilitated positive guest interactions by proactively resolving issues and concerns as they arose.
- Managed inventory of supplies and equipment, maintaining optimal levels for seamless operation of programs and events.
- Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
Education
MBA - Sustainability And Technology
Marshall University
Huntington, WV04.2023
Skills
- Microsoft Word: Created and formatted documents, including utilizing advanced formatting options and styles
- Microsoft Excel: Created pivot tables and analyzed data using formulas and functions
- Microsoft PowerPoint: Created visually appealing presentations with custom animations and transitions
- Microsoft Outlook: Managed email, calendars, and contacts efficiently and utilized advanced features
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Relationship Management
- Performance Improvement
- Quality Control
- Sales Techniques
- Plant and Flower Care
- Pest Control
- Fertilization Methods
- Soil preparation
- Plant identification
Timeline
Server
Adelphia
02.2021 - Current
Recreation Attendant
Marshall University
08.2019 - 01.2020
MBA - Sustainability And Technology
Marshall University
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