Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jordyn Teran

Phoenix,AZ

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Inspired by successfully permitting the highest quality of service- From serving to bartending private events.

Overview

6
6
years of professional experience

Work History

Bar and Restaurant Manager

Modern Margarita
07.2021 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Bartender

Handlebar
08.2017 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bottle Server

Three Wisemen
05.2019 - 02.2020
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Booked, reserved, and sold tables/bottles.
  • Created a personal yet professional relationship with hosts or groups that I took care of for the evening.
  • Made cocktails, poured shots for guests, communicated with the busser crew to ensure sections were up to par
  • Created and trained crew on "dances" with the lights when brining out bottle(s) to tables
  • Created personal bonds to book again in future for any events they may have or the company itself.

Education

No Degree - General Business

Estrella Community College
Avondale, AZ
08.2020

High School Diploma -

Mattole Valley Charter School
Mount Shasta
05.2017

Skills

  • Menu Development
  • Recruitment
  • Staff Management
  • Customer Engagement
  • Organization and Prioritization
  • Customer Loyalty
  • Point of Sale (POS) System Operation
  • Performance Improvement
  • Passion for Customer Satisfaction
  • Dedicated and committed
  • Dependable

Affiliations

References upon request

Timeline

Bar and Restaurant Manager

Modern Margarita
07.2021 - Current

Bottle Server

Three Wisemen
05.2019 - 02.2020

Bartender

Handlebar
08.2017 - 10.2021

No Degree - General Business

Estrella Community College

High School Diploma -

Mattole Valley Charter School

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Jordyn Teran