Jordyn Tyree
Bronx,NY
Summary
Highly-motivated and skilled Medical Office professional with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Montefiore Einstein Advanced Care
New York, NY
08.2023 - Current
- Greet patients and visitors in a professional and friendly manner.
- Schedule patient appointments, answer incoming calls, and assist with inquiries.
- Collecte payments from patients for services rendered.
- Verifie insurance coverage for each patient visit.
- Manage medical records using an electronic health record system.
- Provide guidance to patients regarding their care plan or treatment options.
- Follow HIPAA guidelines to ensure confidentiality of patient information.
- Process referrals for specialist visits or diagnostic tests.
- Accurately enter billing codes into the computer system for reimbursement purposes.
- Communicate effectively with other healthcare staff members regarding patient care plans.
- Communicate with patients to resolve inquiries, schedule appointments and address billing questions.
- Verifiy insurance authorizations with payers via telephone or web-based systems.
- Prepare appeal letters on behalf of clients when necessary to resolve disputes with insurers.
Office Assistant
White Plains Hospital Center
White Plains, NY
08.2022 - 08.2023
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel or department.
- Managed approximately 100 incoming calls daily and scheduled appointments for patients for the correct department.
- Assisted in resolving patient complaints in a timely manner.
- Entered patient data into electronic health records accurately and efficiently.
- Verified insurance eligibility for patients prior to scheduling appointments or procedures.
- Performed outbound calls to remind patients about upcoming appointments.
- Provided detailed documentation of each call including notes on conversations with patients.
- Trained new employees on best practices for working in the call center environment.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Bachelor of Science - Health Care Management
Stony Brook University
Stony Brook, NY05-2022
Skills
- HIPAA Compliance
- Phone and Email Etiquette
- Appointment Scheduling
- Multitasking and Organization
- EPIC
- Customer Service
- Insurance Billing Procedures
- Medical Terminology
- Adept in Technology
- Problem-Solving
- Attention to Detail
- Proficient in Microsoft Word, Excel and Powerpoint
Certification
- BLS Certification, American Safety and Health Institution, 2022
Timeline
Medical Office Assistant
Montefiore Einstein Advanced Care
08.2023 - Current
Office Assistant
White Plains Hospital Center
08.2022 - 08.2023
Bachelor of Science - Health Care Management
Stony Brook University
- BLS Certification, American Safety and Health Institution, 2022
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