Jordyn Walker
Summary
Highly accomplished professional with a proven track record in education, technical, and healthcare sectors. Adept at fostering enduring client relationships, driving substantial increases in client retention and referral business. Skilled in developing tailored solutions, managing tasks with precision, and collaborating with cross-functional teams to deliver exceptional results. Known for implementing innovative technologies and processes to enhance operational efficiency, reduce costs, and improve performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Consulting Coordinator
Education Solutions Now
10.2022 - Current
- Orchestrates the successful implementation of 15 education improvement projects, resulting in a 25% average increase in student proficiency scores across multiple subject areas.
- Fosters enduring client relationships through personalized consultation and responsive support, resulting in a 40% rise in client retention and a 30% increase in referral business.
- Develops tailored curriculum solutions for 10 school districts, aligning instructional materials with state standards and educational best practices, leading to a 20% enhancement in teacher satisfaction surveys.
- Manages administrative tasks with precision and efficiency, achieving a 50% reduction in project timeline delays through proactive communication and streamlined project management techniques.
- Collaborates closely with cross-functional teams to drive innovative solutions and deliver exceptional results, earning recognition as a key contributor to the company's 15% year-over-year revenue growth.
Software Implementation Consultant
Advanced Business Integrators
06.2020 - 10.2022
- Led successful implementation projects for 15+ clients, delivering tailored software solutions that met their unique business needs and objectives, resulting in a 95% client satisfaction rate.
- Collaborated closely with cross-functional teams to analyze client requirements, design customized software configurations, and oversee seamless deployment processes, reducing implementation timelines by 20%.
- Provided comprehensive training and support to end-users, conducting interactive workshops and developing user-friendly documentation, leading to a 30% increase in software adoption rates within the first six months post-implementation.
- Acted as a strategic advisor to clients, leveraging deep industry knowledge and technical expertise to identify opportunities for process optimization and workflow automation, resulting in a 25% improvement in operational efficiency and cost savings.
- Served as the primary point of contact for client inquiries, troubleshooting issues, and providing ongoing support, fostering strong client relationships and earning recognition for exceptional service delivery.
Technical Project Coordinator
Arion
09.2019 - 06.2020
- Orchestrated the successful implementation of 7 technical projects, overseeing project timelines, resource allocation, and stakeholder communication, resulting in a 15% increase in project completion ahead of schedule.
- Fostered collaboration among cross-functional teams, facilitating effective communication and problem-solving to mitigate project risks and ensure alignment with client objectives, achieving a 20% improvement in team productivity.
- Implemented a robust project tracking system, enabling real-time monitoring of project progress and resource utilization, leading to a 25% reduction in project costs and a 30% increase in overall project efficiency.
- Served as the primary liaison between clients and technical teams, proactively addressing client concerns and providing regular project updates, resulting in a 35% increase in client satisfaction ratings and a 40% decrease in project scope creep.
- Led the development and execution of comprehensive project plans, incorporating agile methodologies and best practices to deliver high-quality technical solutions on time and within budget, garnering praise from clients and stakeholders alike.
Technical and Application Support Analyst
Fragomen
06.2018 - 09.2019
- Provided technical support and troubleshooting expertise to over 500 global clients, achieving a 95% client satisfaction rating through prompt resolution of software and application issues.
- Successfully implemented a new client support ticketing system, resulting in a 30% increase in efficiency and a 25% reduction in average response time to client inquiries.
- Developed and delivered customized training sessions for clients on the effective use of Fragomen's proprietary software solutions, contributing to a 20% improvement in user proficiency and adoption rates.
- Collaborated with cross-functional teams to identify and implement enhancements to existing software applications, resulting in a 15% increase in system reliability and performance.
- Served as a subject matter expert for clients, providing valuable insights and recommendations for optimizing their use of Fragomen's technology platforms, leading to a 10% increase in client retention and contract renewals.
Technical Support Analyst
Memorial Hermann Health System
05.2017 - 06.2018
- Resolved 100+ technical issues weekly through a combination of remote assistance and onsite support, achieving a 95% resolution rate within SLA timeframes, contributing to seamless operations across 15 healthcare facilities.
- Provided personalized technical training to 50+ staff members, empowering them to troubleshoot common issues independently, resulting in a 40% decrease in recurring incidents and a more proficient user base.
- Led a team of 5 support specialists in handling escalated technical inquiries, ensuring prompt resolution and effective communication with stakeholders, resulting in a 20% decrease in unresolved tickets and improved team cohesion.
- Proactively identified and addressed system vulnerabilities, conducting regular security audits and implementing proactive measures, resulting in a 50% decrease in security incidents and safeguarding sensitive patient data from potential breaches.
Information Technology Intern
Houston Airport System - Bush Intercontinental Airport
05.2015 - 08.2016
- Spearheaded the successful deployment of the MobileIron platform onto 500+ iPads, resulting in a 30% increase in device security and efficiency. Streamlined device management processes, enhancing data protection measures and contributing to a more secure IT environment.
- Revolutionized data management processes by implementing RFID technology, reducing manual effort and errors by 67%. Provided comprehensive reporting and analytic data, resulting in enhanced operational efficiency and cost savings for the organization.
- Led the upgrade and deployment of various software applications onto 500+ company devices, achieving a 100% success rate. Ensured seamless integration with existing systems, enhancing user experience and productivity across the organization.
Education
MBA - Management Information Systems
Texas Southern University
12.2024
Bachelor of Science - Computer Science
Alderson Broaddus University
05.2017
Skills
Programming Languages: SQL, CSS, HTML
Data Analysis and Visualization: Power BI, Tableau
Software Tools: Microsoft Office, Adobe, Cisco WebEx, ServiceNow, Zendesk, Asana, Typeform
Certification
- HDI - Support Center
- Analyst Google IT Support Professional
Timeline
Consulting Coordinator
Education Solutions Now
10.2022 - Current
Software Implementation Consultant
Advanced Business Integrators
06.2020 - 10.2022
Technical Project Coordinator
Arion
09.2019 - 06.2020
Technical and Application Support Analyst
Fragomen
06.2018 - 09.2019
Technical Support Analyst
Memorial Hermann Health System
05.2017 - 06.2018
Information Technology Intern
Houston Airport System - Bush Intercontinental Airport
05.2015 - 08.2016
MBA - Management Information Systems
Texas Southern University
Bachelor of Science - Computer Science
Alderson Broaddus University