Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Jordyn Walston

Glen Burnie,MD

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Manager

FEI Systems
12.2022 - Current
  • Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management
  • Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees
  • Conducts recruitment efforts; conducts new-employee orientations; monitors career-pathing program
  • Handles employee relations counseling, outplacement counseling and exit interviewing
  • Maintains company organization charts and the employee directory
  • Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed
  • Maintains compliance with federal and state regulations concerning employment
  • Responsible for management of the building, which includes but not limited to managing repairs, tenant issues, etc
  • Supervises the maintenance of office equipment, including copier, fax machine, etc
  • Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.)
  • Supervises and coordinates overall administrative and office activities
  • Supervises the maintenance and alteration of office areas and equipment, as well as layout, arrangement and housekeeping of office facilities
  • Responsible for arranging internal office moves
  • Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions
  • Participates as needed in special department projects.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Developed detailed plans based on broad guidance and direction.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Coordinated schedules and timelines for events.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed event logistics and operations.
  • Performed event coordination for larger parties and gatherings.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Developed post-event reports to determine effectiveness of each event.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Completed required criminal, credit, or drug tests for new hires.
  • Collaborated with different staff and management to facilitate department-specific onboarding.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Developed and implemented onboarding and orientation programs for new employees.

Clinic Manager

Lilly Arvind Skin Clinic
05.2022 - 12.2022
  • Hired, trained and supervised employees to maintain team of high performers.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Recorded product sales into spa's weekly income report.
  • Led spa tours for new members to familiarize guests with services provided.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Worked with suppliers to identify cost savings opportunities resulting in 25% reduction in expenses.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Generated reports to track spa performance and make recommendations for improvement.

Center Manager

European Wax Center
06.2022 - 11.2022
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Managed work and performance of more than 30 employees.
  • Processed payroll for over 30 employees as part of sound human resources and financial management strategies.
  • Prepared annual budgets with controls to prevent overages.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.
  • Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Generated reports to track spa performance and make recommendations for improvement.

Medical Receptionist

Anne Arundel Dermatology
09.2021 - 05.2022
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Invoiced patients accurately in line with charging guidelines.
  • Printed prescription requests and queries in compliance with practice protocol.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Front Office Coordinator

UMMS Baltimore Washington Women's Health Group
02.2021 - 09.2021
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.

Executive Assistant

Anderson MinuteMan Press
12.2019 - 03.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and initiated actions to respond or direct messages for managers.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Used advanced software to prepare documents, reports, and presentations.
  • Re-booked recurring events for following year.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Solicited feedback from clients to assess event success and uncover opportunities for improvement.
  • Coordinated florists, photographers, and musicians for events.
  • Selected and ordered refreshments, decor and event materials.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Negotiated with vendors to achieve most favorable terms.

Front Desk Receptionist

Anderson MinuteMan Press
05.2019 - 12.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Resolved customer problems and complaints.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Spa Manager

OJAS Wellness
09.2018 - 05.2019
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Recorded product sales into spa's weekly income report.
  • Led spa tours for new members to familiarize guests with services provided.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
  • Conducted regular staff meetings, informing team members of new spa services and policies.
  • Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Managed expenses and controlled costs through proper salon budget development and monitoring.

Front Desk Supervisor

The Spa In The Valley A Salon By Debbie
02.2017 - 07.2018
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Maintained front desk workstation by keeping it clean and organized.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Utilized promotions, print and digital marketing to attract new clients.
  • Recorded product sales into spa's weekly income report.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
  • Trained and supervised spa staff on best practices, sales techniques and customer service.
  • Recommended spa treatments and services, boosting sales and bringing in new clientele.
  • Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.

Education

Associate of Arts - Mass Communications

Carroll Community College
Westminster, MD
07.2014

Associate of Arts - Mass Communications

The Sheffield Institute of The Recording Arts
Phoenix, MD
07.2014

High School Diploma -

The Seton Keogh High School
Baltimore, MD
05.2012

Skills

  • Accounts Receivable
  • Proposal Writing
  • Travel Coordination
  • Business Administration
  • Database Administration
  • Staff Training
  • Policy and Procedure Modification
  • Vendor Relations
  • Project Coordination
  • Meeting Planning
  • Microsoft Powerpoint
  • Events Management
  • Sales Management
  • Public Relations
  • Financial Report Writing
  • Research
  • Social Media Management
  • Blogging
  • Employee Orientation
  • Presentation Skills
  • Project Management
  • Bookkeeping
  • Contract Administration
  • Policy Development
  • Expense Reporting
  • Workforce Management
  • Staff Management
  • Administrative Support
  • Supply Management
  • Team Supervision
  • Employee Supervision
  • Event Coordination
  • Administrative Oversight
  • Presentation Design
  • Strategic Planning
  • Workflow Planning
  • Scheduling and Calendar Management
  • Performance Improvement

Additional Information

  • Certifications and Licenses , Driver's License Makeup Artistry August 2020 to Present Certification to practice professional makeup artistry Certified Notary Public September 2023 to September 2027 Certified Maryland State Public Notary

Certification

  • CNP - Certified Notary Public for the state of Maryland

Septemeber 2023 - September 2027

Timeline

Office Manager

FEI Systems
12.2022 - Current

Center Manager

European Wax Center
06.2022 - 11.2022

Clinic Manager

Lilly Arvind Skin Clinic
05.2022 - 12.2022

Medical Receptionist

Anne Arundel Dermatology
09.2021 - 05.2022

Front Office Coordinator

UMMS Baltimore Washington Women's Health Group
02.2021 - 09.2021

Executive Assistant

Anderson MinuteMan Press
12.2019 - 03.2020

Front Desk Receptionist

Anderson MinuteMan Press
05.2019 - 12.2019

Spa Manager

OJAS Wellness
09.2018 - 05.2019

Front Desk Supervisor

The Spa In The Valley A Salon By Debbie
02.2017 - 07.2018

Associate of Arts - Mass Communications

Carroll Community College

Associate of Arts - Mass Communications

The Sheffield Institute of The Recording Arts

High School Diploma -

The Seton Keogh High School
Jordyn Walston