Hi, I’m
Jordyn Washington
Stafford,TX
Summary
Responsible professional with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer.
Overview
8
years of professional experience
1
Certification
Work History
Big Wheel Industries LLC
Dispatcher
06.2019 - Current
Job overview
- Scheduled loads according to priority and available equipment
- Monitored changes in delivery schedule and communicated changes to customers
- Tracked changes in computer system to keep records current and accurate
- Reported delays, accidents or other traffic and transportation situations
- Alerted personnel of road and weather hazards to minimize accidents and delays
- Managed daily delivery and work schedules to maximize coverage
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs
- Matched bills of lading and reconciled quantities to verify items shipped
- Investigated and resolved customer and vendor issues to retain business
- Have experience with DAT Solutions Load Board, Truck Stop Load Board & Direct Shippers.
Pappadeaux Seafood Kitchen
Lead Hostess
06.2022 - 10.2022
Job overview
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Monitored restaurant activity to determine seating and dining flow
- Answered phone calls to take reservations and address guest questions and concerns
- Closed out podium at end of shift and maintained order and organization
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution.
Victoria's Secret
Sales Associate
08.2021 - 06.2022
Job overview
- Assited in shipments and floor sets
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Introduced promotions and sale opportunities, enticing customers
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Operated cash register and POS to process sales transactions and handle payments
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Trained new employees on company policies and strong sales techniques.
ABM Industries Inc
Passenger Service Agent
01.2018 - 06.2019
Job overview
- Pick up passengers from their current gate and take them to their next flight or out to baggage claim
- Provided boarded and disembarked assistance to passengers needing special assistance
- Informed clients of essential travel information, such as travel times, transportation connections and medical and visa requirements.
Asurion
Customer Care/Sales Representative
03.2017 - 10.2018
Job overview
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Referred unresolved customer grievances to designated departments for further investigation
- Used computerized systems for tracking, information gathering and troubleshooting
- Gathered and verified all required customer information for tracking purposes
- Navigated multiple computer systems and applications and utilized search tools to find information
- Read from scripts to promote uniformity and consistency in communications.
The Houston Zoo
Greeter
05.2016 - 08.2017
Job overview
- Examined tickets and passed to verify authenticity
- Guided patrons to exits and provided assistance in case of emergency
- Assisted patrons by giving directions to points in and outside of facility and providing information about local attractions
- Distributed programs and promotional flyers to patrons
- Refused admittance to undesirable persons and persons without tickets and passes
- Provided assistance with patrons' special needs, such as helping those with wheelchairs.
BBs Cafe
Hostess
01.2016 - 07.2016
Job overview
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Communicated with patrons to record reservation data into company management system
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Answered phone calls to take reservations and address guest questions and concerns
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
Education
Manvel High School
High School Diploma
Skills
- Dispatching Field Personnel
- Database Maintenance
- Updating Logs
- Closing Tickets
Certification
Food Handler Certification
TABC Certified
Timeline
Lead Hostess
Pappadeaux Seafood Kitchen
06.2022 - 10.2022
Sales Associate
Victoria's Secret
08.2021 - 06.2022
Dispatcher
Big Wheel Industries LLC
06.2019 - Current
Passenger Service Agent
ABM Industries Inc
01.2018 - 06.2019
Customer Care/Sales Representative
Asurion
03.2017 - 10.2018
Greeter
The Houston Zoo
05.2016 - 08.2017
Hostess
BBs Cafe
01.2016 - 07.2016
Manvel High School
High School Diploma
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