Jordyn Watkins
Washington,MO
Summary
Ambitious Clinical Assistant seeking to bring talent and emergency medical expertise to growing organization. Skilled in developing programs to improve nurse and staff competencies and patient outcomes. Accomplished in helping set high professional performance standards leading to delivery of high-quality services. Eager to leverage expertise to develop nursing teams with strong clinical, technical and decision-making skills. Proven success in improving patient care and outcomes by developing and implementing modern work-flows and protocols. Multiple years of experience leading a team and facilitating multi-disciplinary communications.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Assistant
BJC Medical Group
St. Louis, MO
08.2023 - Current
- Maintained accurate records of all clinical activities in accordance with HIPAA guidelines.
- Developed and implemented clinical protocols for staff to follow in accordance with regulatory standards.
- Supervised staff performance and provided guidance as needed.
- Collaborated closely with physicians to develop treatment plans that meet patients' needs and preferences.
- Coordinated patient care efforts between medical teams, therapists, and other healthcare professionals.
- Identified opportunities for improvement within the clinic's operational processes.
- Participated in interdisciplinary conferences regarding patient care management.
- Ensured compliance with applicable laws, regulations, policies, and procedures.
- Prepared reports summarizing the results of audits conducted on various programs within the facility.
- Assessed program effectiveness by evaluating patient outcomes against established goals.
- Managed inventory of medications, supplies, and equipment used in clinical operations.
- Reviewed medical charts to ensure accuracy of documentation prior to submitting for billing purposes.
- Maintained accurate records of patient care activities using electronic health record systems.
- Trained new employees on all aspects of clinic operations and processes.
- Analyzed clinical data to identify trends, issues, and opportunities for improvement.
- Monitored patient care to ensure adherence to established clinical guidelines and standards.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Collaborated with healthcare professionals to plan and execute patient treatment plans effectively.
- Implemented quality control measures to improve clinical operations and patient outcomes.
- Facilitated communication between patients, families, and healthcare teams to ensure coordinated care.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
Supervising Agent
American Income Life Insurance Company
Chesterfield, MO
04.2022 - 04.2024
- Led team of over 15 agents.
- Determined client needs by monitoring trends and industry developments.
- Employed multimodal delivery methods to communicate with and target diverse audiences.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Garnered expertise in database systems to track client and customer information, file confidential records and document financial reports
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs, trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
Paramedic
Washington Area Ambulance District
Washington, MO
06.2016 - 01.2023
- Assessed emergency situations and prioritized medical care for patients.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Demonstrated dedication to providing quality care through continued training and education.
- Participated in interdisciplinary meetings with other healthcare providers involved in treating stroke patients.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Remained level-headed and proactive during emergency situations.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Evaluated patients' medical status and monitored vital signs during transit.
- Documented care provided to patients into reports for submission to supervisor.
- Coordinated with physicians, nurses, social workers, and other healthcare professionals on the care plan for stroke patients.
- Administered CPR and other life-saving techniques on patients in cardiac arrest.
- Responded quickly to medical emergencies to promote best possible health outcomes.
- Saved lives by administering medications, monitoring cardiac output and performing emergency intubations.
- Treated patients suffering from heart attacks, strokes and motor vehicle accident injuries.
- Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
- Maintained proficiency in advanced life support skills through continuing education classes and workshops.
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication.
- Communicated effectively with other healthcare professionals regarding patient condition and treatment plans.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Performed standard testing and administered medication to manage care in field and in transit.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Explained each step of treatment to conscious patients to reduce fear and invoke calm.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Obtained details regarding patient by questioning family members and bystanders.
- Facilitated support groups for individuals who have experienced a stroke or are caring for someone who has had one.
Lead Waitress
Rothschilds
Washington, MO
10.2013 - 11.2022
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
- Conducted regular meetings with waitstaff to discuss progress and changes in restaurant policies or procedures.
Education
Bachelor of Arts - Medical Anthropology
University of Missouri - St Louis
St Louis, MO05.2021
Associate of Science - Biology
University of Missouri - St Louis
St Louis, MO05.2019
Skills
- Supervisory Role Experience
- Administrative Management and Leadership
- Logistical Planning
- Process Optimization and Metrics Tracking
- Progress Monitoring and Process Improvements
- Multidisciplinary team collaboration
- Patient Relations, Care Planning, and Health Education
- Staff Development
- Patient flow coordination
- Strategy Development
- Critical Thinking
- Emergency Diagnostics
- Medication Administration
- Patient Assessment and Management
- Critical Decision-Making Skills
Certification
- Paramedic
- CPR Certified
- BLS/ACLS Certified
- PALS Certified
- PHTLS Certified
Timeline
Clinical Assistant
BJC Medical Group
08.2023 - Current
Supervising Agent
American Income Life Insurance Company
04.2022 - 04.2024
Paramedic
Washington Area Ambulance District
06.2016 - 01.2023
Lead Waitress
Rothschilds
10.2013 - 11.2022
Bachelor of Arts - Medical Anthropology
University of Missouri - St Louis
Associate of Science - Biology
University of Missouri - St Louis
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