Jordyn Wiley
Toms River,NJ
Summary
Motivated employee with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable employee successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level employee position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Server
Beefeaters
07.2023 - 09.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Bradford Brew Station
07.2023 - 09.2023
- Obtained cash bank and stocked service bar to prepare for operation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
Factory Production Worker
Lake Erie Tobacco
09.2022 - 07.2023
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Operated [Number] machines proficiently and in compliance to safety standards.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
- Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Reduced waste by effectively managing raw materials and keeping accurate inventory records.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Implemented best practices for material handling, contributing to reduced damage rates during transportation.
- Streamlined assembly processes by implementing lean manufacturing techniques, increasing overall productivity.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
- Adhered to strict safety regulations while operating heavy machinery, minimizing accidents on the factory floor.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Documented daily production data accurately, allowing for better tracking and analysis of operational performance metrics.
- Consistently met or exceeded personal productivity goals set forth by management, driving overall team success.
- Weighed and measured items to prevent waste and meet quality standards.
- Loaded and unloaded parts on production line to establish smooth operations.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
- Inspected materials before assembly to verify compliance of quality control standards.
- Monitored machinery to identify concerns, make corrections, or report complex problems.
- Utilized hand tools and power tools to assemble products, practicing safety measures.
- Used equipment properly to avoid workplace hazards or injuries.
Cashier
Aldi
01.2021 - 10.2022
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Server
Sassys Truck Stop
02.2022 - 06.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Perkins Family Restaurant
09.2020 - 06.2021
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Pizza Delivery Person
Mangias
06.2018 - 07.2020
- Exercised discretion when handling confidential customer information, preserving trust and privacy standards within the company.
- Demonstrated strong time management skills by juggling multiple orders during peak hours.
- Completed thorough vehicle inspections prior to starting shifts, guaranteeing reliable transportation for deliveries.
- Provided support in-store during downtime between deliveries by assisting other team members in various tasks such as food preparation and cleaning.
- Maintained open lines of communication with management regarding potential issues or improvements pertaining to the delivery process.
- Increased repeat business by providing friendly, professional interactions during deliveries.
- Handled cash transactions accurately, making change for customers when needed.
- Contributed to increasing store sales through upselling promotional items while interacting with customers during deliveries.
- Stayed up-to-date on menu changes and promotions to provide informed recommendations to customers during deliveries.
- Managed inventory control for delivery supplies such as pizza bags, condiments, napkins, and utensils on a regular basis.
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Education
High School Diploma -
Allegany Limestone Highschool
Allegany, NY06.2020
Skills
- Guest Engagement
- Order Management
- Table Setting
- Food Delivery
- Beverage Preparation
- Table Bussing
- Food Running
- Safe Food Handling
- Order Delivery Practices
- Menu Presentation
- Item Promotion
- Service Prioritization
- Food Sales and Promotion
- Sales Expertise
- Food Station Setup
- Cleanliness Standards
- Effective Communication
- Conflict Resolution
- Allergy Awareness
- Attention to Detail
- Menu Knowledge
- Time Management
- Multitasking Abilities
- Interpersonal Skills
- Tableside Etiquette
Timeline
Server
Beefeaters
07.2023 - 09.2023
Bartender
Bradford Brew Station
07.2023 - 09.2023
Factory Production Worker
Lake Erie Tobacco
09.2022 - 07.2023
Server
Sassys Truck Stop
02.2022 - 06.2022
Cashier
Aldi
01.2021 - 10.2022
Server
Perkins Family Restaurant
09.2020 - 06.2021
Pizza Delivery Person
Mangias
06.2018 - 07.2020
High School Diploma -
Allegany Limestone Highschool