Jordyn Williams
Pittsburgh,PA
Summary
Adept at patient care and medication administration, my tenure at DaVita highlighted my ability to multitask and maintain high service standards. Recognized for my leadership skills and fast-learning approach, I excel in fast-paced environments, ensuring efficiency and compassionate care. My background spans various roles, demonstrating versatility, a commitment to excellence, and dedication to healthcare and customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Shooters Golf
Pittsburgh, PA
03.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Bartender
Shooters Golf
Pittsburgh, PA
03.2022 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Trained new bartenders on drink preparation and upselling techniques.
- Balanced daily registers and generated sales reports for management.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Patient Care Representative
Organic Remedies
Pittsburgh, PA
03.2022 - 07.2023
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Processed payments from patients using cash registers or computer software programs.
- Responded to inquiries about medications and their side effects from patients or caregivers.
- Provided assistance with registration paperwork during new patient intakes.
- Organized files in accordance with departmental policies and procedures.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Participated in community outreach events focused on educating individuals about preventive healthcare measures.
- Developed and maintained quality care systems and standards.
- Demonstrated flexibility during changes to patient care practice.
- Enhanced patient engagement through the development of patient-centered care initiatives.
Certified Clinical Hemodialysis Technician
DaVita
Omaha, NE
04.2021 - 03.2023
- Monitored the patient's vital signs and adjusted dialysis treatment parameters under the supervision of an RN.
- I responded to all dialysis-related emergencies under the supervision of a nurse.
- I followed the infection control protocols and wore personal protective equipment to reduce the risk of contamination.
- Conducted routine facility inspections, identifying areas that needed improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted with dialysis technician orientation and training to promote a high standard of patient care.
- Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
- Performed pre-treatment patient assessments, including vital signs and weight measurements.
- I administered medications prescribed by the physician prior to, during, and after dialysis treatment.
- Conducted laboratory tests on blood samples taken from patients before and after dialysis sessions.
Certified Medication Specialist
Mosaic Life Care
Omaha, NE
01.2019 - 03.2021
- The role of a Direct Support Professional/ Certified Medication Specialist tasks include helping patients with daily activities, accompanying them to doctor appointments, cooking and serving meals, running errands, and providing companionship
- Medication administration
- Cleaning rooms/light house keeping
- Behavior observation and support
- Maintaining record of client progress
- Assessing client to determine continuing needs
- Assistance in building client self-image and self-confidence
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
CMA & CNA
Heritage at Legacy
Omaha, NE
01.2018 - 01.2019
- I am responsible for supervision of self-administered medication for Assisted Living residents in compliance with Federal and State regulations and employer guidelines as directed by DOH, LPN and/or RN
- In charge of medication reconciliation, medication cart inventory and restocking
- I am also responsible for documentation of medications in medication administration record (MAR)
- Recorded all medications given to each resident at certain times given
- Performed first dose medication increase or decrease monitoring
- I am in charge of receiving of pharmaceutical deliveries
- My accomplishments at this particular employment would be nominated to be employee of the month
- As we call it here surprise and delight
- I've been noticed by my peers and my co workers as well for always going above and beyond for my clients
Certified Medication Aide
Fountain View Senior Living
Omaha, NE
04.2016 - 04.2018
- My roles and responsibilities as a Medication Aide is to assist the licensed nurse (RN or LPN/LVN) in providing safe and responsible care for residents
- That is, administering prescribed drugs (medications or medicines) and completing other nursing tasks allowed
Certified Nursing Assistant
Nebraska Skilled Nursing and Rehabilitation
Omaha, NE
03.2015 - 02.2016
- As a certified nursing aide I would help residents with daily cares as in bathing, dressing and feeding
- I also would help with every day activities as needed
- My accomplishments as working as a certified nursing assistant is I learned how to be more open hearted, more outgoing and it helped me to get out of my comfort zone
- I gained a lot of knowledge and compassion I would say from choosing this line of field
Cashier/Hostess
Village Inn
01.2014 - 01.2015
- Kept my area clean, swept, cash people in & out, greet customers, to-go orders, answered the phone, seated people & showed them to their table
- My communication skills improved greatly by working at Village Inn because it was such a casual and friendly place
- My leadership skills, honesty and integrity, my communication skills
Education
High School Diploma -
Ralston High School
Ralston, NE01.2015
Skills
- Fast learner
- Leadership skills
- Customer service
- CMA
- CNA
- Dialysis experience
- Vital Signs
- Hospitality service expertise
- Point of sale (POS) system operations
- Multitasking and organization
- Medication administration
- Patient care
Certification
- Certified Nursing Assistant, 05/15, 06/20
- CPR/First Aid, 07/18, 07/20
- Certified Medication Aide, 03/16, 06/20
- CPR
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Shooters Golf
03.2022 - Current
Bartender
Shooters Golf
03.2022 - Current
Patient Care Representative
Organic Remedies
03.2022 - 07.2023
Certified Clinical Hemodialysis Technician
DaVita
04.2021 - 03.2023
Certified Medication Specialist
Mosaic Life Care
01.2019 - 03.2021
CMA & CNA
Heritage at Legacy
01.2018 - 01.2019
Certified Medication Aide
Fountain View Senior Living
04.2016 - 04.2018
Certified Nursing Assistant
Nebraska Skilled Nursing and Rehabilitation
03.2015 - 02.2016
Cashier/Hostess
Village Inn
01.2014 - 01.2015
High School Diploma -
Ralston High School
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