Summary
Overview
Work History
Skills
References
Timeline
Generic

Jordyn Ziegler-Djuren

Staples,MN

Summary

Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.

Overview

8
8
years of professional experience

Work History

Teller Supervisor

Mid-Minnesota Federal Credit Union
Staples
04.2022 - 08.2024
  • Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
  • Established goals and objectives for the branch; monitored progress against those goals regularly.
  • Ensured proper security protocols were followed including verifying identification when necessary.
  • Managed daily operations within assigned branch locations; provided support during peak times or absences.
  • Recruited, interviewed, hired, trained, evaluated, managed disciplinary actions, and terminated employees when needed.
  • Collaborated with other departments to ensure smooth workflow processes across branches.
  • Provided coaching and mentoring to individual team members; facilitated team building activities.
  • Maintained accurate records of transactions processed by each teller throughout the day.
  • Investigated discrepancies between actual cash counts and computer-generated totals.
  • Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.

Digital Team Lead

Walmart
Little Falls
08.2021 - 04.2022
  • Train new team members on how to pick and dispense products, as well as ship products from store to customer's homes
  • Customer Service, customer issue resolution and telecommunications
  • Employee engagement and employee scheduling.

Assistant Store Manager

Wireless Zone-Verizon
Baxter
05.2020 - 08.2021
  • Train new team members on product and Standard Operating Procedures
  • Help develop team members growth and working with my team to learn new techniques
  • Deposits and Cash Handling
  • Specialize in mobile devices and mobile plans to help fit individual customers needs.

Mobile Sales Consultant

Best Buy
Baxter
10.2016 - 04.2020
  • Used cross-selling methods to encourage customers to purchase accessories and warranties
  • Listened to customer needs, chose appropriate products, and spent time explaining each item's functions and features
  • Assisted customers both in person and by phone, answering questions about different products
  • Diagnosed issues with cell phone performance, technical operations, and specific applications
  • Educated customers about policies, contracts, and payment amounts.

Skills

  • Team management
  • Customer service
  • Leadership
  • Time management
  • Teambuilding
  • Friendly, positive attitude
  • People skills
  • Troubleshooting
  • Critical thinking
  • Project planning
  • Consumer Banking
  • Staff Management

References

  • Djuren, 218-324-0058
  • Stephanie Schoeppner, 218-851-3093
  • Neal Buchite, 218-969-8431
  • Lauren Taylor, 218-969-8431

Timeline

Teller Supervisor

Mid-Minnesota Federal Credit Union
04.2022 - 08.2024

Digital Team Lead

Walmart
08.2021 - 04.2022

Assistant Store Manager

Wireless Zone-Verizon
05.2020 - 08.2021

Mobile Sales Consultant

Best Buy
10.2016 - 04.2020

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Jordyn Ziegler-Djuren