Summary
Overview
Work History
Education
Skills
Timeline
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Jordynae Mcclair

Forth Worth,TX

Summary

Dynamic customer service professional with experience at Walmart, adept at enhancing customer satisfaction through effective communication and problem-solving. Proven track record in order fulfillment and team collaboration, utilizing data analysis to drive personalized recommendations and boost upselling opportunities. Committed to maintaining high standards of service and operational excellence.

Overview

2
2
years of professional experience

Work History

Digital Shopper

Walmart
04.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Cashier

Sam's Club
05.2024 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Crew Member

Rasing Canes
06.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Western Hills
3600 Boston Ave Benbrook, TX 76116 United States

Skills

  • Customer service
  • Team collaboration
  • Order fulfillment
  • Effective communication
  • Problem solving
  • Time management

Timeline

Cashier

Sam's Club
05.2024 - 06.2024

Digital Shopper

Walmart
04.2024 - Current

Crew Member

Rasing Canes
06.2023 - 02.2024

Western Hills

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Jordynae Mcclair