Jordyne Whitfield

-Oversaw calendar bookings and service scheduling workflows for industrial kitchen exhaust cleaning across 200+ customer locations monthly.

-Verified daily paperwork details and prepared documents for accurate invoicing.

-Collected, verified, and archived before-and-after cleaning images in individual customer folders for complete service documentation.

-Answered high-volume calls, confirmed caller needs, and transferred calls to relevant departments for targeted assistance.

-Reviewed purchase order details, created purchase orders, and completed closeout documentation.

-Drafted customer quotes for physical copy delivery confirming service pricing needs.

-Conducted follow-up outreach to customers with delinquent, overdue invoices to collect payment and update accounts to current status.

-Verified payment details and processed credit card, bank card, and ACH transactions over the phone.

-Delivered day-of and day-before reminder calls to customers regarding hood cleaning appointments.

-Maintained weekly checklist to prepare employees with required files to support cleanings scheduled the Friday before week start.

-Managed spreadsheet records for specific customers, documenting last cleaning dates and due dates for each location.

-Reviewed and approved yearly customer pricing changes for services performed.

- Provided personal care assistance to clients, ensuring comfort and safety during daily activities.

- Assisted with medication management, adhering to prescribed schedules for optimal health outcome.

- Monitored client progress and reported changes in condition to family members and head office staff.

- Maintained accurate documentation of daily care activities, promoting continuity of care among team members.

- Trained new aides on best practices for personal care and adherence to safety protocols.

- Enhanced client quality of life through engaging companionship and support in social activities.

- Provided companionship to patients, fostering positive relationships and emotional well-being.

- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.

- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

- Cooked tasty, nourishing meals for patients to promote better nutrition.

- Oversaw daily store operations, ensuring compliance with company policies and procedures.

- Trained and mentored staff on effective customer service practices and operational standards.

- Analyzed sales data to identify trends, informing restocking decisions and promotional activities.

- Collaborated with team members to optimize store layout, improving customer flow and product visibility.

- Conducted regular audits of merchandise displays, maintaining visual merchandising standards consistent with brand guidelines.

- Developed strong working relationships with staff, fostering a positive work environment.

-Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

- Delivered exceptional customer service in high-volume restaurant environment.

- Operated kitchen equipment and maintained food safety standards consistently.

- Trained new employees on operational procedures and customer service protocols.

- Resolved customer complaints promptly to maintain satisfaction and loyalty.

- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

- Arrived at work in uniform and presentable in appearance to meet restaurant standards.

- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.

- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.

- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.

- Delivered exceptional customer service in high-volume restaurant environment.

- Trained new employees on operational procedures and customer service protocols.

- Resolved customer complaints promptly to maintain satisfaction and loyalty.

- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.

- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.

- Arrived to work in uniform and presentable in appearance to meet restaurant standards.