Jordyn Jefferson
Dallas
Summary
Detail-oriented Benefits Specialist skilled in benefits management, employee communication, and regulatory compliance. Proven ability to develop training materials and facilitate open enrollment sessions, enhancing employee understanding and engagement.
Overview
6
6
years of professional experience
Work History
Benefits Specialist
Marsh & McLennan
Dallas
06.2022 - 09.2025
- Managed employee benefits enrollment and changes for diverse client groups.
- Developed training materials for benefits administration and compliance procedures.
- Collaborated with HR teams to address employee inquiries regarding benefits plans.
- Reviewed and updated benefits documentation to ensure regulatory compliance.
- Analyzed employee feedback to improve benefits offerings and support services.
- Coordinated communication with insurance providers regarding claims and policies.
- Facilitated open enrollment sessions to educate employees on available benefits options.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Researched and resolved employee inquiries regarding benefits programs.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
Front Desk Receptionist
Community Med Urgent Care
Arlington
03.2020 - 06.2021
- Greeted and assisted visitors with professional and friendly service.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained organized front desk area, creating a welcoming environment.
- Coordinated meeting room bookings and prepared spaces for events.
- Assisted in onboarding new employees by providing necessary information and resources.
- Handled customer inquiries and resolved issues promptly with effective communication skills.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments and maintained accurate calendar for office staff.
Education
High School Diploma -
Mansfield High School
Mansfield, TX05-2019
Some College (No Degree) - Nursing in progress
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Employee enrollment
- Benefits communication
- Client relations
- Benefits administration
- Problem solving
- Attention to detail
- Customer service
- Effective communication
- Training development
- Documentation review
- Team collaboration
- Benefits interpretation
Timeline
Benefits Specialist
Marsh & McLennan
06.2022 - 09.2025
Front Desk Receptionist
Community Med Urgent Care
03.2020 - 06.2021
High School Diploma -
Mansfield High School
Some College (No Degree) - Nursing in progress
The University of Texas At Arlington