Jordyn Kulp
Alexandria
Summary
Detail-oriented professional with a strong technical background, holding a Technical Engineering certification from extensive training with the United States Army. Possesses entry-level skills in IT, computers, and hardware maintenance. Eager to further develop expertise and contribute to a dynamic Information Technology role.
Overview
7
7
years of professional experience
Work History
Technical Engineer
Louisiana Army National Guard
07.2021 - Current
- Conduct precise field calculations, ensuring accurate assessments
- Spearheaded individual survey workflows, enhancing efficiency and reducing project completion time by 15%
- Managed software and hardware service schedules, resulting in a 30% decrease in equipment downtime.
Aircraft Refueler
Million Air
10.2018 - 03.2021
- Provided superior service to business and general aviation, receiving consistent positive feedback from clients
- Operated precision equipment for repositioning large aircraft, ensuring on-time departures with a 98% success rate
- Oversaw front desk operations, streamlining billing and scheduling processes, reducing errors by 25%.
Technician
Auto Tech Industries, Car Wash West
07.2016 - 09.2018
- Diagnosed and repaired a wide range of vehicles, contributing to a 15% increase in customer satisfaction
- Installed new parts and provided detailed explanations for maintenance procedures, fostering customer trust
- Built an extensive roster of loyal customers over 2 years, resulting in a 30% increase in repeat business.
Education
Information Technology -
Army Ignited
Diploma -
Union Parish High School
05.2015
Skills
- Diagnosis & Troubleshooting
- System Upgrades and Repair
- Mobile Devices Support
- Hardware Maintenance
- Network Support
- Customer Satisfaction
- Process Improvement
- Problem Solving
- Organization
- Time Management
- Inventory Control
- Route Planning
Timeline
Technical Engineer
Louisiana Army National Guard
07.2021 - Current
Aircraft Refueler
Million Air
10.2018 - 03.2021
Technician
Auto Tech Industries, Car Wash West
07.2016 - 09.2018
Information Technology -
Army Ignited
Diploma -
Union Parish High School