JORDYNN FULMER
Juneau,AK
Summary
Motivated and dependable customer service professional with strong leadership skills, specializing in communication. Experienced in creating welcoming environments, addressing concerns, and building positive relationships. Brings Tlingit and Haida cultural knowledge, along with a strong commitment to teamwork, safety, and providing quality service.
Overview
2
2
years of professional experience
Work History
Cultural Ambassador
Central Council of Tlingit & Haida Indian Tribes of Alaska (CCTHITA)
Juneau, AK
05.2024 - Current
- Represented Tlingit and Haida cultural values and traditions through public engagement, educational programming, and digital outreach.
- Promoted cultural awareness by sharing Traditional Ecological Knowledge and storytelling with diverse audiences.
- Led and supported cultural interpretation programs, enhancing visitor understanding of Indigenous knowledge and community practices.
- Built strong relationships with community members and visitors, fostering cultural respect, pride, and understanding.
- Responded to wildlife encounters and medical emergencies, demonstrating leadership, situational awareness, and effective decision-making in high-pressure environments.
Cultural Program Assistant
Goldbelt Heritage Foundation
Juneau, AK
11.2025 - 04.2026
- Assisted with cultural classes, including regalia making and beading workshops, by preparing materials and organizing supplies to enhance participant learning.
- Maintained organized workspace and ensured adequate materials for uninterrupted class sessions.
- Facilitated cultural education initiatives through interactive sessions and workshops. through demonstrations, storytelling, and engagement.
- Directed inventory control operations to maintain product availability and minimize shortages.
- Assisted over 15+ classes
Barista
Starbucks
Mill Creek, WA
12.2024 - 03.2025
- Provided exceptional customer service, enhancing customer satisfaction in a fast-paced, high-volume environment.
- Delivered excellent customer service in a fast-paced, high-volume environment.
- Resolved customer concerns professionally, using active listening and de-escalation skills.
- Ensured clean, organized workspace, supporting health and safety compliance.
- Addressed customer concerns with active listening and de-escalation skills, fostering positive experiences.
- Served over 100's of customers a day
Education
Bachelor of Arts - Indigenous Studies
University of Alaska Southeast
Juneau, AK01-2029
High School Diploma -
Remote Home Studies (homebridge)
Juneau Ak05-2024
Skills
- Inclusive Customer Service
- Team Leadership & Collaboration
- Effective Communication
- Conflict Resolution
- Customer Engagement
- Training & Facilitation
- Technical Proficiency
- Safety & Situational Awareness
Timeline
Cultural Program Assistant
Goldbelt Heritage Foundation
11.2025 - 04.2026
Barista
Starbucks
12.2024 - 03.2025
Cultural Ambassador
Central Council of Tlingit & Haida Indian Tribes of Alaska (CCTHITA)
05.2024 - Current
Bachelor of Arts - Indigenous Studies
University of Alaska Southeast
High School Diploma -
Remote Home Studies (homebridge)