Jordynn Palumbo
Galloway,NJ
Summary
Dynamic and resourceful with proven expertise in time management and guest relations honed at La Cucina Ristorante and Chick-fil-A. Excels in high-pressure environments by leading teams to enhance service efficiency and customer satisfaction. Skilled in training and streamlining processes, significantly improving operational flow and team communication.
Overview
4
4
years of professional experience
Work History
Busser
La Cucina Ristorante
09.2024 - Current
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Assisted servers in providing efficient service for improved guest experiences.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Shift Leader
Chick-fil-A
07.2022 - Current
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
Busser
La Cucina Ristorante
05.2021 - 09.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
Bachelor of Science - Social Work
Stockton University
Galloway, NJ05-2027
Associate of Arts - Psychology
Rowan College of South Jersey
Sewell, NJ05-2024
Skills
- Time management
- Clear communication
- Resourcefulness
- Guest relations
- Training and coaching
- Working under pressure
Timeline
Busser
La Cucina Ristorante
09.2024 - Current
Shift Leader
Chick-fil-A
07.2022 - Current
Busser
La Cucina Ristorante
05.2021 - 09.2021
Bachelor of Science - Social Work
Stockton University
Associate of Arts - Psychology
Rowan College of South Jersey
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