Jordynn Runzo
Payson,AZ
Summary
Outstanding customer service, attention to detail, critical thinking, willingness to work, ability to learn quickly, self-motivated, and positive attitude. Exceptional people skills that create positive relationships with both clients and coworkers, years of experience within multiple lines of work including sales, finance, health and wellness, human resources, record keeping, and customer service.
Overview
12
12
years of professional experience
Work History
Human Resources Representative
Payson Unified School District
01.2024 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated and scheduled meetings and appointments.
- Informed and supported Human Resources leaders through consistent communication and administrative support duties.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
- Utilized office management software to record and track employee information ensuring confidentiality.
Business Assistant
Bronco Rescue
10.2020 - 12.2023
- Researched, procured, and managed relevant parts for future builds.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created and managed project plans, timelines and budgets.
- Reviewed invoices, payment schedule, and customer requests.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Benefits Enrollment Specialist
American Income Life Insurance Agency
05.2019 - 09.2020
- Checked policy holder benefits enrollment for accuracy and inputted all data into Planet.
- Generated leads and set appointments to offer life insurance coverage options.
- Resolved issues and inquiries from policy owners regarding life and health benefits.
- Used exceptional customer service skills to enroll new policy owners in family coverage based on individual needs.
- Explained benefits to policy owners in easy to understand terms in order to educate each on available options.
Personal Trainer
Lifetime Fitness Center
05.2017 - 05.2019
- Educated clients on preventive care, nutrition, fitness, stress management, and functional movement.
- Explained exercise modifications and applied fascial stretch therapy techniques to help clients function optimally.
- Trained clients during strength training, cardio vascular exercise, and controlled relaxation.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
Front Desk Receptionist
All About You Medspa
11.2015 - 06.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled and confirmed appointments, communicated with clients, and updated confidential client records.
- Collected service deposits, fees, and payments.
Sales Agent
Southern Glazer's Wine and Spirits
01.2015 - 11.2015
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Visited customers in store to help stock shelves, hosted demos for new products, answered questions, and placed orders.
- Explained features and advantages of Southern Wine and Spirits products to promote sales.
- Informed liquor managers of promotions to increase sales productivity and volume.
Personal Banker
Chase Bank
03.2013 - 01.2015
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Server
White Chocolate Grill
10.2012 - 01.2015
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing returning customers, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
No Degree - Business Administration
Colorado Christian University
Denver, COSkills
- Exceptional Customer Service
- Policy Enforcement
- Project Support
- Relationship Building
Timeline
Human Resources Representative
Payson Unified School District
01.2024 - Current
Business Assistant
Bronco Rescue
10.2020 - 12.2023
Benefits Enrollment Specialist
American Income Life Insurance Agency
05.2019 - 09.2020
Personal Trainer
Lifetime Fitness Center
05.2017 - 05.2019
Front Desk Receptionist
All About You Medspa
11.2015 - 06.2016
Sales Agent
Southern Glazer's Wine and Spirits
01.2015 - 11.2015
Personal Banker
Chase Bank
03.2013 - 01.2015
Server
White Chocolate Grill
10.2012 - 01.2015
No Degree - Business Administration
Colorado Christian University
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