Jordyn Skye Bala
1617 Machado St. Honolulu
Summary
Developed and refined skills in client-focused insurance environment, now seeking to transition into new field. Demonstrates strong capabilities in customer relations and problem-solving, with thorough understanding of policy management and regulatory compliance. Aims to leverage these transferrable skills to make valuable impact in new setting. Open to exploring new opportunities and direction from well-versed colleagues/leaders. Seeking new beginning and collaborative experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
UnitedHealthcare
09.2025 - Current
- Educated clients on health insurance options and benefits to facilitate informed decision-making.
- Assisted in processing applications and renewals, ensuring compliance with regulatory standards.
- Developed personalized coverage plans based on clients' individual needs and financial situations.
- Resolved client inquiries and issues efficiently to enhance customer satisfaction and retention.
Lead Hostess
Merriman's Hawaii
01.2025 - Current
- Greeted customers and escorted them to their tables.
- Monitored restaurant activity to ensure all guests were receiving optimal service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
Barista Coordinator
ABC Stores
09.2023 - 10.2024
- Provided excellent customer service throughout the entire customer experience while preparing orders.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Exhibited proper food handling while serving coffees, pastries, gelatos, etc.
- Instructed new team members on how to service customers, coffee bar maintenance, safety procedures, and food handling.
- Worked collaboratively with managers concerning sales, DOH guidelines, and personal growth.
Sales Associate
Hollister.Co
04.2023 - 09.2023
- Performed cashier duties such as accepting payments, issuing receipts, and counting change back.
- Worked in various positions around the store, handling deliveries, maintaining back stock, and providing a welcoming environment for customers, as well as for new team members.
- Supported new members while assisting them with the POS system, online orders, and locating new products.
Education
High School Diploma -
James Campbell High School
Ewa Beach, HI05-2023
Skills
- Team Player
- Time Management
- Research Skills
- Critical Thinking
- Goal oriented
- Communication
- Exceptional customer service
- New Hire Training
- First Aid
- CPR
- HIPAA
Accomplishments
- Miss Congeniality (11/2016)
- Honor Roll (08/2011-05/2023)
Awarded to the most friendly, kind, and agreeable person in a pageant.
Awarded to those with a 3.5-3.7 GPA and overall well rounded student.
Certification
- CPR
Basic Life Support - Health Care
(01/2023-Present)
Timeline
Licensed Health Insurance Agent
UnitedHealthcare
09.2025 - Current
Lead Hostess
Merriman's Hawaii
01.2025 - Current
Barista Coordinator
ABC Stores
09.2023 - 10.2024
Sales Associate
Hollister.Co
04.2023 - 09.2023
High School Diploma -
James Campbell High School