Jorean Russell
Ventura,CA
Summary
Results-driven with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.
Overview
15
15
years of professional experience
Work History
Retail Team Lead
Patagonia
Ventura, CA
12.2021 - Current
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Mentored team members to enhance professional development and accountability in workplace.
Closing Expert Team Lead
Target
Santa Barbara, CA
11.2020 - Current
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Secured safety of business and employees at closing time by locking doors, arming building, and checking surrounding areas for suspicious activity.
- Served as first contact in escalation path to resolve questions between team members, customers and third-party vendors.
- Promoted positive customer experience through day-to-day supervision and management of Target store.
- Developed new routines and reset expectations to create smooth and more efficient closing process and to end day with green metrics.
- Unloaded incoming trucks and properly staged inventory for processing.
- Cross-trained new associates on picking and filling orders for online orders.
- Supported HR by assisting with schedule, developing team members, handling payouts.
Service and Engagement Team Lead
Target
Santa Barbara, CA
06.2020 - 11.2020
- Supervised employees and assessed performances to determine training needs and created incentives to recognize and encourage positive work performance.
- Consistently maintained highest Net Promoter Scores in district while in role.
- Supported opening of another store by training leadership, front end team, and setting up their checklane area.
- Educated and drove loyalty programs to staff and customers.
- Planned and set POGs in department.
- Provided excellent costumer service, finding resolutions that helped drive loyalty with our customers, while still protecting business needs.
Human Resources Team Lead
Target
Santa Barbara, CA
01.2019 - 06.2019
- Addressed employee conflicts with appropriate urgency, following all company procedures.
- Oversaw hiring, staffing, and labor law compliance for store.
- Interviewed, hired, and onboarded staff for two retail locations.
- Created work culture by having weekly events to maintain morale.
- Partnered with local charity organizations to volunteer and donate within out community.
- Wrote weekly schedule for a staff of 100.
- Developed succession plans and promotion paths for staff.
- Proficient in JazzHR, Workday, and MyTIme.
- Attended career fairs and staffing events to recruit for company.
- Oversaw exit interviews and off-boarding process for resigned and terminated employees.
Service and Engagement Team Lead
Target
Camarillo, CA
05.2017 - 01.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation, customer service strategies and loyalty drivers.
- Identified and addressed behavior and training gaps within my work center.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained the highest loyalty metrics in district while in position.
Senior Billing Resolutions
Alliance United
Camarillo, CA
12.2006 - 05.2017
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Applied more than 10,000 payments per week.
- Received and sorted mail, prepared packages for delivery and scanned documents.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- General office work, such as answering phones, organizing office events, and assisting the CEO and Global Director of Operations with day to day tasks.
Education
Ventura College
Ventura, CAHigh School Diploma -
Foothill Technology High School
Ventura, CA04.2003
Skills
- Point of sale operation
- Refunds and exchanges
- Leadership
- Customer Service
- Multitasking abilities
- Self-motivated professional
- Microsoft Office proficiency
- Staff education and training
- JazzHR, MyTime, and Workday proficiency
Timeline
Retail Team Lead
Patagonia
12.2021 - Current
Closing Expert Team Lead
Target
11.2020 - Current
Service and Engagement Team Lead
Target
06.2020 - 11.2020
Human Resources Team Lead
Target
01.2019 - 06.2019
Service and Engagement Team Lead
Target
05.2017 - 01.2019
Senior Billing Resolutions
Alliance United
12.2006 - 05.2017
Ventura College
High School Diploma -
Foothill Technology High School
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