Joree Fuller
Fort Myers,FL
Summary
Driven and highly organized Project Manager with 16 years of experience in customer success and 11 years of leadership expertise. Adept at managing large-scale service projects, with a proven ability to build strong partnerships, identify risks, and maintain project timelines. Exceptional mentoring, communication, and problem-solving skills aimed at improving quality and ensuring high customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Implementation Manager
TeleSpecialists
12.2017 - Current
- Serve as the main point of contact for all project delivery-related matters
- Analyze and resolve client-specific issues, contributing to continuous quality improvement
- Manage communication between company divisions, resulting in increased internal project completion rates
- Streamlined implementation processes by identifying inefficiencies and implementing best practices, resulting in reduced project timelines.
- Maintain thorough documentation and communicate with high-level external stakeholders.
- Conducts risk analysis to reduce unforeseen obstacles
- Manages physician staffing and other resource needs to minimize risk and maximize successful execution of project launches
- Established effective communication channels between internal teams and external clients to facilitate smooth project execution.
- Spearheaded strategic planning meetings to define key goals for future projects aligning with company objectives effectively.
- Mentored junior staff members through hands-on training sessions and regular performance reviews to enhance their professional growth opportunities.
Service Manager
McGrath Lexus of Westmont
05.2013 - 10.2016
- Developed and implemented service strategies to improve service quality and customer satisfaction
- Hired, trained, and managed a team of 15+ employees, focusing on performance and customer service metrics
- Assisted customers with service repairs and warranty plans, providing personalized solutions to meet their needs
- Acted as the face of service, solving variable customer problems and ensuring the highest level of customer satisfaction.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
Education
Pivot Point Academy
Evanston2006
Associate of Business -
IVCC
Oglesby, IL2004
Skills
- Time Management
- Leadership
- Problem-solving
- Critical-thinking
- Customer Service
- Project Management
Certification
- ACA Certification
- LCTP Certification
- Licensed Esthetician
- Leadership Foundations
Timeline
Implementation Manager
TeleSpecialists
12.2017 - Current
Service Manager
McGrath Lexus of Westmont
05.2013 - 10.2016
Pivot Point Academy
Associate of Business -
IVCC
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