Jorel Zapata
Astoria
Summary
Dedicated Sales Executive with 13 years of experience working in hospitality, art sales, engaging with clients, and executing successful event setups. Proven ability to drive revenue, enhance customer experiences, and collaborate effectively with sales teams. Seeking to transition back into a Hospitality Specialist role to further expand expertise in customer service and event planning. Skilled in multitasking, sales management, and team collaboration. With a strong foundation in customer service and a background in sales, I am committed to delivering exceptional customer relations and making a significant impact in the hospitality industry. Adept at working under pressure and adept at delivering seamless and professional environments for both clients and customers.
Overview
2023
2023
years of professional experience
Work History
Sales Executive
Clockwork
08.2020 - 06.2022
- During my time at Clockwork, I served as a Sales Executive, managing both merchandise and art sales. I actively engaged with customers, providing assistance on the sales floor to drive revenue and enhance the overall shopping experience. Collaborating with the sales team, I successfully executed event setups and teardowns, ensuring a seamless and professional environment for both clients and customers.
- Oversaw both merchandise and art sales, driving revenue and contributing to the brand's success
- Engaged with clients to effectively communicate the brand's message and vision
- Collaborated with the sales team to execute event setups and teardowns
- Brought in artists and creators to collaborate on merchandise, enhancing the brand's offerings
Gallery Manager
Art Apple NYC
07.2016 - 04.2020
- Client Development and sales
- Collaborated with artists to curate and host events
- Responsible for sourcing artists and clients for event space sales
- Responsible for the installation of all artwork
- Accountable for revenue of art sales and event sales
Server
Crab House
10.2016 - 09.2017
- Provided exceptional customer service to ensure positive guest experiences and repeat business.
- Managed up to 8 tables during peak hours with efficiency and accuracy.
- Took orders and processed payments using POS systems.
- Increased sales through upselling menu items and beverages.
- Resolved guest concerns professionally, ensuring satisfaction and retention.
- Collaborated with staff to deliver smooth, team-oriented service in fast-paced environments.
- Maintained food safety standards and clean dining areas.
- Served large parties and events, ensuring organized and seamless operations.
Busser
Luna Piena
11.2015 - 07.2016
- Cleared and reset tables promptly to ensure a clean, efficient dining experience.
- Assisted servers by delivering food, refilling beverages, and addressing guest needs.
- Maintained dining area cleanliness by sweeping, sanitizing surfaces, and removing trash.
- Restocked tableware, utensils, and supplies to support seamless operations.
- Transported dirty dishes to the kitchen, assisting with back-of-house efficiency.
- Adhered to health and safety standards to maintain a safe, welcoming environment.
Busser
Amarone
09.2014 - 08.2015
- Cleared and reset tables quickly and efficiently to maintain smooth dining service.
- Assisted servers by delivering food, refilling drinks, and responding to guest requests.
- Maintained cleanliness in dining areas, including sweeping floors and sanitizing surfaces.
- Restocked supplies such as utensils, napkins, and tableware to ensure service readiness.
- Followed health and safety standards to ensure a clean and safe environment for guests and staff.
Navy Yeoman
United States Navy
04.2008 - 12.2011
- Managed and maintained personnel records, including administrative files, training reports, and service documents.
- Processed and prepared official correspondence, reports, and memoranda with a high degree of accuracy.
- Handled classified and sensitive information in accordance with security regulations and protocols.
- Provided administrative support to senior officers, including scheduling meetings and managing calendars.
- Oversaw pay and benefits administration, resolving inquiries related to leave, entitlements, and allowances.
- Utilized Navy systems and databases (e.g., NSIPS, OMPF, and DTS) to update and maintain personnel records.
- Conducted inspections and audits to ensure compliance with administrative and record-keeping standards.
- Trained and supervised junior personnel in administrative tasks and document management.
Server and Bartender
Frank Ottomanellis
2023 - 2025
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed dining area operations, maintaining cleanliness and organization throughout shifts.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Assisted in inventory management by tracking stock levels and ordering supplies as needed.
Education
LaGuardia Community College
12.2013
Skills
- Customer Service
- Sales Management
- Event Planning
- Team Collaboration
- Merchandise Sales
Languages
English
Spanish
Timeline
Sales Executive
Clockwork
08.2020 - 06.2022
Server
Crab House
10.2016 - 09.2017
Gallery Manager
Art Apple NYC
07.2016 - 04.2020
Busser
Luna Piena
11.2015 - 07.2016
Busser
Amarone
09.2014 - 08.2015
Navy Yeoman
United States Navy
04.2008 - 12.2011
Server and Bartender
Frank Ottomanellis
2023 - 2025
LaGuardia Community College