Jorena Cruz
2441 Bear Creek Dr,TX
Summary
Compassionate and detail-oriented registered nurse with 14 years of experience in emergency care and patient triage. Proven ability to assess patient conditions under high-pressure environments, and deliver accurate recommendations. Skilled in telephonic communication, patient education, and electronic health record (EHR) documentation. Seeking to leverage extensive clinical expertise in a telephonic triage nurse role to provide exceptional remote care and improve patient outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Room Charge Nurse
Memorial Hermann Southwest Hospital
Houston, TX
05.2019 - Current
- Delivered direct care to patients presenting with medical emergencies, psychiatric crises, and trauma.
- Conducted rapid triage to prioritize patients based on the severity of symptoms, and ensured timely interventions.
- Collaborated with physicians and multidisciplinary teams to create effective treatment plans.
- Educated patients and families on post-discharge care instructions, medications, and follow-up procedures.
- Maintained accurate documentation of patient assessments, treatments, and outcomes in EHR systems.
- Responded quickly to life-threatening situations by providing appropriate interventions.
Emergency Room Registered Nurse
Burjeel Hospital
Abu Dhabi, United Arab Emirates
05.2014 - 05.2018
- Provided comprehensive nursing care in a fast-paced clinical setting, including administering medications, and monitoring vital signs.
- Assisted in developing triage protocols that improved efficiency and reduced patient wait times by 20%.
- Managed high volumes of patient interactions while maintaining exceptional levels of care and professionalism.
- Monitored patient conditions to identify concerning changes and mitigate symptoms.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Performed comprehensive assessments of patients presenting with a wide range of acute conditions in a high-volume emergency department.
Charge Nurse, Emergency Department
Doctor’s Clinic and Hospital, Incorporated
Koronadal City, Philippines
10.2010 - 11.2013
- Coordinated care with physicians and other clinical staff to prepare for treatment, carry out interventions and enhance continuum of care.
- Provided clinical leadership for nursing staff, delegating tasks and monitoring progress.
- Participated in multidisciplinary team meetings to discuss complex cases or changes in patient status.
- Managed patient triage, prioritizing care based on severity of condition and available resources.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
Education
Bachelor of Science - Nursing
Brokenshire College
Davao City. Philippines03-2009
Skills
- Patient assessment
- Emergency response
- Critical thinking
- Medication administration
- Triage management
- Electronic health records
- Telephone triage and patient assessment
- Emergency Care and Critical Thinking
- Electronic Medical Records (EMR) Proficiency
- Symptom Evaluation and Protocol Utilization
- Patient Education and Counseling
- Strong verbal communication and active listening
- Multitasking in high-stress environments
- Nursing Procedures: Medication Administration, Vital Signs Monitoring
Certification
- BLS July 2025
- ACLS September 2025
- PALS March 2026
- TNCC October 2028
- Hemisphere 3.0 NIH Stroke Scale July 2025
References
References available upon request.
Timeline
Emergency Room Charge Nurse
Memorial Hermann Southwest Hospital
05.2019 - Current
Emergency Room Registered Nurse
Burjeel Hospital
05.2014 - 05.2018
Charge Nurse, Emergency Department
Doctor’s Clinic and Hospital, Incorporated
10.2010 - 11.2013
Bachelor of Science - Nursing
Brokenshire College
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