JORETHA A. WALKER
Chicago,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Chico’s
11.2021 - 06.2024
- Managed daily business operations and staff within the department store.
- Oversaw in-store and e-commerce sales, including developing and implementing opt-in email marketing campaigns to boost revenue.
- Achieved a 15% increase in sales through effective email marketing strategies.
- Recruited and trained new employees, resulting in a 10% reduction in turnover.
- Collaborated with corporate office to stay informed on market trends and strategies for revenue growth.
- Addressed customer complaints using new Best Practices, leading to a 5% monthly improvement in customer satisfaction based on NPS scores.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Walmart
01.2018 - 01.2021
- Assisted store manager in achieving store-related goals and managing five departments.
- Monitored and optimized expenses to improve cash flow.
- Collaborated with loss prevention to reduce shrinkage on high-ticket items, improving store shrink metrics.
- Supervised and developed over 50 associates, including hiring, mentoring, and performance evaluations.
- Ensured compliance with regulatory inspections, particularly in produce departments.
Assistant Manager
K&G Stores
01.2008 - 01.2018
- Managed day-to-day operations of a $4.8 million soft line suit store.
- Coordinated work schedules and assignments for a staff of 60, ensuring adherence to operational guidelines and high customer satisfaction.
- Increased sales volume by 7.8% compared to previous periods and sales plans.
- Maintained store presentation in line with company standards.
- Managed Profit & Loss (P&L) and achieved a shrinkage rate under 2%.
- Ensured store met company objectives and Key Performance Indicators (KPIs).
- Enhanced store profitability by streamlining labor and operational costs.
Education
No Degree - Business Administration And Management
Chicago State University
Chicago, ILSkills
- Team Leadership
- Sales Optimization
- Talent Recruitment and Training
- Customer Service Excellence
- Financial Analysis
- Loss Prevention Strategies
- Regulatory Compliance
- Employee Development
- Data-Driven Decision Making
Timeline
Assistant Manager
Chico’s
11.2021 - 06.2024
Assistant Manager
Walmart
01.2018 - 01.2021
Assistant Manager
K&G Stores
01.2008 - 01.2018
No Degree - Business Administration And Management
Chicago State University
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