Joretta Norris
Summary
Dynamic healthcare professional with extensive experience at Woodlands Medical Specialist and CHNWFL, excelling in medication reconciliation and patient education. Proven ability to enhance quality improvement metrics and manage referral processes efficiently. Skilled in data analysis and known for a calm demeanor under pressure, ensuring optimal patient care and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinical Outreach
Woodlands Medical Specialist
Pensacola, FL
07.2023 - Current
- Educate patients about their prescribed medications, including dosage, timing, side effects, and the importance of adherence.
- Conduct medication reconciliation and review during patient visits, discharges, or care transitions.
- Identify reasons for non-adherence (e.g., side effects, cost, complexity), and provide solutions or escalate to appropriate resources.
- Collaborate with physicians, pharmacists, case managers, and caregivers to coordinate care plans.
- Track and report medication adherence metrics for quality improvement.
- Monitored and resolved patient care gaps using the Aledade platform to enhance compliance with preventive care guidelines.
- Identified needs of customers promptly and efficiently.
Fine Jewelry Sales Consultant and Manager
Kays Jewelers
Pensacola, FL
05.2019 - 01.2021
- Managed shifts and Keyholder
- Worked with off-site locations to find desired items for customers.
- Processed payments and maintained accurate drawers to meet financial targets.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Created Jewelry work orders
- Appraised Jewelry
- Sales goals met 160% for year
- Highest PT sales associate
Interim ADON/Clinical Assistant to Chief Off./MA
Community Health NWF
Pensacola, FL
11.2011 - 07.2023
- Maintained Daily Schedule, and Emails for Chief Clinical Officer, scheduled meetings with community partners, Managed Referral Team/Adult and Pediatric Primary Care and Walk In Clinic, Managed Nursing Students and MA Externship, Trained incoming staff
- Medication Prior Authorization, DME Processing, Referral Submission, and Insurance Authorizations as needed for these
- Proficiently managed the Phones and Patient Messages along with Refills
- Staffed, Worked, and Organized Events (Vaccine Clinics, Overtime Catch-Up)
- Lead Medical Assistant at fast paced Pediatric Office
- COVID-19 Swabber and Manager/COVID-19 Vaccine Clinic
- Organized charts, documents and supplies to maintain team efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Used Phressia software to process patient payments and update accounts.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Assessed, documented and monitored vital signs for more than 40+ patients per day.
- Scheduled appointments for patients via phone and in person.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Educated patients about medications, procedures and physician's instructions.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Ordered supplies for office
- Scheduled staff to assign shifts, meet daily operational needs and achieve productivity goals.
- Built schedules, tracked hourly employee time and completed bi-weekly payroll for 40+ employees.
Customer Service Representative (CSR) Supervisor
American Water Works
Pensacola, FL
09.2009 - 10.2010
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered 400+ inbound calls per day and directed to designated individuals or departments.
- Documented conversations with customers to track requests, problems and solutions.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Trained new employees in procedures and policies in order to maximize team performance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Submitted work orders
Education
BBA - Healthcare Management
Pensacola State College
Pensacola, FL05-2026
Associate of Science - Registered Nursing
Pensacola State College
Pensacola, FL08.2016
Medical Assisting Certificate -
Pensacola State College
Pensacola, FL09.2011
Bachelor of Science - Nursing Science
Pensacola State College
Pensacola, FLSkills
- Skilled in analyzing data utilizing Excel, Allscripts, eClinicalWorks, Athenahealth, and NextGen Healthcare
- Retrieving and accurately documenting patient messages and phone calls
- Quality improvement
- Data tracking
- Insurance authorization
- Referral management
- DME processing
- Skilled in managing Google Drive files
- Inventory and supply management
- HIPAA compliance
- Specimen collection and processing
- Patient scheduling
- Medication reconciliation
- Patient education
- Advanced anatomy knowledge
- Time card processing
- Proper sterilization techniques
- Medical billing
- Venipuncture and phlebotomy
- Vital sign monitors
- Team management and supervision
- Calm and level-headed under duress
- Quick problem solver
- Certified in Basic Life Support (BLS)
References
- Professional References:
- Available upon request
Certification
- Certified Medical Assistant (AAMA) - Current
- BLS (Provider) - Current
Timeline
Clinical Outreach
Woodlands Medical Specialist
07.2023 - Current
Fine Jewelry Sales Consultant and Manager
Kays Jewelers
05.2019 - 01.2021
Interim ADON/Clinical Assistant to Chief Off./MA
Community Health NWF
11.2011 - 07.2023
Customer Service Representative (CSR) Supervisor
American Water Works
09.2009 - 10.2010
BBA - Healthcare Management
Pensacola State College
Associate of Science - Registered Nursing
Pensacola State College
Medical Assisting Certificate -
Pensacola State College
Bachelor of Science - Nursing Science
Pensacola State College
Similar Profiles
Sarah HilsonSarah Hilson
Medical Office Secretary at Woodlands Medical SpecialistMedical Office Secretary at Woodlands Medical Specialist
Kelly TrowbridgeKelly Trowbridge
Intake Specialist at Medical Services of AmericaIntake Specialist at Medical Services of America
Angel Arianne LunaAngel Arianne Luna
Post-Surgical Registered Nurse at Memorial Hermann The Woodlands Medical CenterPost-Surgical Registered Nurse at Memorial Hermann The Woodlands Medical Center
KELLY JACKSONKELLY JACKSON
Clinical Outreach at AMFMClinical Outreach at AMFM
Christopher WinterChristopher Winter
National Clinical Outreach at Summit BHCNational Clinical Outreach at Summit BHC