Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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JOREZ DENNIS

JOREZ DENNIS

St. Ann,Jamaica

Summary

Experienced service industry professional with a proven track record in fast-paced environments. Known for upholding high standards and achieving results. Recognized for reliability and effective teamwork. Skilled at adapting to dynamic restaurant settings, maintaining cleanliness, supporting waitstaff, and enhancing customer dining experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server Assistant

Riu Hotels & Resorts
04.2023 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.

Merchandiser

Champion Supermarket
01.2019 - 03.2022
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Education

High School Diploma -

Browns Town High
Brown's Town, Jamaica
01.2016

Certificate -

Heart Trust/NSTA
St Ann, Jamaica
11-2022

Skills

  • Ability to adjust to changing circumstances
  • Effective time management
  • Effective communication
  • Detail-oriented approach
  • Collaborative teamwork
  • Committed to continuous learning
  • Customer engagement
  • Efficient food delivery
  • Quality assurance
  • Quality improvement
  • Menu recommendations
  • Food and beverage pairings

References

  • Trevor, Haye, Coach for Tennis, +1 (876) 363-1585, Mystic Ridge Resort, Steer Town P.O., St. Ann
  • Shannae, Gordon, Records Officer, +1 (876) 473-5170, Jamaica Customs Agency, 29 Whitfield Avenue, Kingston 13

Certification

  • F & B Restaurant Service Training

Timeline

Server Assistant

Riu Hotels & Resorts
04.2023 - Current

Merchandiser

Champion Supermarket
01.2019 - 03.2022

High School Diploma -

Browns Town High

Certificate -

Heart Trust/NSTA

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