Jorge Acevedo
El Paso,TX
Summary
Dynamic professional with extensive experience in customer service and training, notably as a Regional Training Manager at Pizza Hut. Proven ability in conflict resolution and relationship building, enhancing customer satisfaction. Skilled in data entry and administrative support, consistently achieving operational excellence and fostering team development.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
55
55
years of professional experience
Work History
Customer Service Representative
People Ready Staffing
02.2017 - Current
Banquet Server / Food Preparation / Dishwasher / Construction Clean Up / General Warehouse Worker
Propietor
DNA Landscaping
04.1999 - 09.2018
Flipped Houses For Resale.
Supply Clerk
U.S. Federal Government
11.1988 - 03.1999
Ordered and Received Supplies For Training of Military Personnel....
Regional Training Manager
Pizza Hut
06.1971 - 10.1988
Trained New Managers In The Overall Operation Of The Restaurant.
Education
No Degree - Computer Science With Business Option
E.P.C.C.
El Paso, TX07-1978
Skills
- Customer relations
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Customer relationship management (CRM)
- Staff training
- Building rapport
- Quality control
- Clerical support
- Dispute resolution
Timeline
Customer Service Representative
People Ready Staffing
02.2017 - Current
Propietor
DNA Landscaping
04.1999 - 09.2018
Supply Clerk
U.S. Federal Government
11.1988 - 03.1999
Regional Training Manager
Pizza Hut
06.1971 - 10.1988
No Degree - Computer Science With Business Option
E.P.C.C.
English / Spanish
Fluent in English and Spanish Reading / Writing / Speaking