Jorge Aguirre

Working as a team in a manner that fosters a positive work environment, maintain information confidential, assemble materials using written instruction (Standard Operating Procedures), visually inspect, ensure, assemble parts in process to quality specification, accurately enter data in tracking system, applied labels to devices, packaged and sealed items before sending to quality review, developed strong organizational and communication skills through coursework and volunteer activities.

Supports FMCNA's mission vision core values and customer service philosophy, adheres to the FMCNA Compliance Program including following all regulatory and FMS policy requirements, functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with FMCNA policies procedures and training and in compliance with regulations set forth by the corporation state and federal agencies, responsible for the setup and operation of hemodialysis machines, assist in the maintenance of a safe and clean working environment, supports the FMCNA commitment to the Quality Enhancement Program (QEP) and CQI Activities including those related to patient satisfaction and actively participates in process improvement activities that enhance the likelihood that patients will achieve the FMC Quality Enhancement Goals (QEP), responsible for driving the FMS culture through values and customer service standards, accountable for outstanding customer service to all external and internal customers, develops and maintains effective relationships through effective and timely communication, takes initiative and action to respond resolve and follow up regarding customer service issues with all customers in a timely manner, assist other health care members in providing patient specific detailed education regarding adequacy measures where appropriate - Online Clearance Monitoring (OLC) Adequacy Monitoring Program (AMP) Urea Kinetic Modeling (UKM) and regarding disease process/access, welcome assigned patients and inquire as to their well-being since their last treatment, report any complaints or observations to the nurse supervisor, obtain necessary pre and post treatment vital signs and weight, perform vascular access cannulation and report any difficulties in cannulation or unusual findings to nurse supervisor, perform administration of Heparin as delegated or as allowed by state law, initiate dialysis treatment according to prescribed orders including blood flow (QB) and dialysate flow (QD), evaluate intradialytic problems and provide intervention as prescribed by physician order or as directed, monitor patients' response to dialysis therapy and report any unusual findings to nurse supervisor, obtain vital signs prior to reinfusion; perform all relevant functions necessary for the discontinuation of treatment - document, discontinue dialysis treatment according to established procedures, evaluate patient prior to termination of venous access - standing & sitting blood pressure, obtain Hemostasis and apply appropriate dressings, perform and record Pre and Post dialysis evaluation weight and vital signs with initial identification, responsible for calculating and entry of individual patients' dialysis machine programming for Ultrafiltration (UF) goal; treatment time; Sodium (Na) modeling; and UF modeling as prescribed, responsible for ensuring appropriate safety alarms are enabled including Narrow Venous Limits (NVL) 160, record accurate and timely information regarding vital signs and treatment parameters onto the Hemodialysis Treatment Sheet with initial identification, responsible for accurate documentation of information related to patient treatment including completion of Hemodialysis Treatment Sheet and if applicable progress notes, report any significant information and/or change in patient condition directly to the nurse supervisor, observe patient and conduct machine safety checks according to facility policy, perform and document any intervention for unusual patient status and document patients' response to intervention, evaluate patients' vascular access during treatment including arterial and venous monitoring pressures provide appropriate intervention as needed document and report any unusual findings to the nurse supervisor, obtain all prescribed laboratory testing and prepare specimens for collection, maintain environmental integrity and aesthetics - ensure all areas are safe and clean, clean and disinfect dialysis machine surface chair equipment and surrounding area between treatments according to facility policy, conduct all tasks necessary for preparation for dialysis treatment and document where appropriate, perform all required pretreatment dialysis machine alarm testing including Pressure Holding (PHT), initiate Solution Delivery System (SDS) system, ensure that all blood spills are immediately cleaned with appropriate disinfectant according to facility policy, prepare organize and efficiently utilize supplies and equipment to prevent wastage, complete and document ongoing participation in Continuous Quality Improvement (CQI) activities, enters all treatment data into the designated clinical application accurately and in a timely manner

Performs routine operations including opening of sample bags, creating accessions and batches, orders proper test(s), applies bar code stickers, and robotic aliquot after being signed off for the operations by the Team Lead, scans Chain of Custody (CoC) forms, assuring proper orientation and reproducible documents, determines if proper aliquot achieved; may be required to hand pour aliquots using bulb pipettes, separates out samples that require additional attention, including wet samples, oral fluids, not enough sample, etc., keys in client and donor information noting any deficiencies after being signed off for the operation by the Team Lead, may perform additional duties including transportation of batches to extractions (remove), pulling samples from freezer storage for additional testing, movement of samples to other areas, including frozen final storage or destruction, and similar tasks while assuring proper chain of custody, promotion as an aliquoting and extraction tech, aliquot urine and/or oral fluid specimens for sample preparation procedures, perform sample preparation techniques including specimen hydrolysis, solid phase extraction, liquid-liquid extraction as outline in the laboratory SOP, prepare samples for gas chromatography/mass spectrometry (GC/MS) and liquid chromatography tandem mass spectrometry (LC/MS-MS), prepare reagents and buffers as needed, assists with maintaining an adequate inventory of laboratory supplies, troubleshoots problems as necessary, responsible for all record keeping associated with specimen preparation

Responsible for answering incoming emergency and non-emergency calls using Emergency Medical Dispatch (EMD) triage procedures, assigning those calls to appropriate field units and directing units to the proper location to manage the System Status Plan, ability to multi-task, maintaining professionalism, good customer service, and accuracy in call-taking and dispatching, performs all duties and functions of the Communications Department, including Call Taker, good Customer Service skills required in answering the telephone courteously and professionally with proper usage of salutation, processing of Emergent/Non emergent calls according to EMD policy, enter accurate data into the CAD system while demonstrating compliance with EMD processing guidelines required by the National Academy of Emergency Dispatchers, controls radio traffic, demonstrates a positive radio voice and dispatches waiting calls within 30 seconds, demonstrates working knowledge of CAD codes and function, manages System Status Plan and uses available units promptly to maintain the plan, demonstrates Emergency Medical Dispatch card and triage guideline compliance with 100% reliability, must be a team player, demonstrating the ability to interact cooperatively with peers, supervisor, and other company personnel, demonstrates thorough geographic knowledge of all service areas, other duties as defined by the formal job description

The Vehicle Service Technician (VST) is responsible for ensuring that all ambulances are 'response ready' for field crews coming in for their shift assignment, with the goal of reducing down time and increasing the quality and delivery of our services to the crews and our patients, vehicle inventory check/control of supplies and equipment, fix/ troubleshoot crew's tablet, clean ambulances and other field vehicles inside and outside daily, restock ambulance supplies daily, ensure deep cycling of monitor batteries as required, check and top off oil and window washer fluid daily, ensure the workspace is clean and organized, requisition supplies for replacement, inform Supervisor and Fleet Maintenance of breakdowns and cause of equipment failure for repair/reallocate ambulance to crew and keep accurate log, document condition of ambulance at EOS and schedule preparedness for shift personnel, update 'crew in service' formation on computer for equipment tracking, respond to daily phone inquiries from crews to help facilitate coordination between departments, conduct self in a professional manner in accordance with the Company's 'Standards of Conduct' policy, arrive for duty appropriately groomed and in the proper work dress/uniform, complete all required/assigned Company training, adhere to and comply with all Company and information security systems policies and procedures, perform other duties as assigned

Assist customers with Arizona Motor Vehicle Department inquiries such as plate renewal, title transfers, vehicle permits and more, quoted and bound customer auto, commercial and motorcycle insurance, accepted payments, endorsed policies and answered customers questions in the matter of their policy, notarized documents for customers both legal and personal, repaired company computers and systems when down, completed voluntary customer service training to learn way to enhance customer satisfaction and improve productivity

Responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by C3, the QAR achieves this objective by constantly monitoring the associates' transactions, scoring these monitors, and providing active personal coaching and feedback to the associates, monitor/audit each assigned associate in accordance with C3 and client requirements, work with supervisors and management to ensure that all associates are meeting quality standards, provide training as needed to both new hires and experienced associates, attend and contribute to both internal and client calibration sessions, remain knowledgeable on project information by keeping training manual and memos updated and taking calls on assigned engagement(s), any other duties and responsibilities assigned by management of the company

Responsible for helping patients gain access to medical treatment facilities, greeted patients and their caregivers and recorded pertinent information into a computer database, recorded insurance information and obtained pre-approval for treatment if needed, relayed information between patients and other staff members and provided them with updates as needed, prioritized the order of care so that the most critical patients are seen first, kept paper and electronic medical records and updated these records as needed, provided information to insurance companies in order to assist with billing, assisted patients during checkout, and ensured they had post-treatment instructions if required, referred individuals to outside agencies when unable to meet their needs, calculated payment information, accepted funds, and credited accounts accordingly

Assist customers with Arizona Motor Vehicle Department inquiries such as plate renewal, title transfers, vehicle permits and more, quoted and bound customer auto, commercial and motorcycle insurance, accepted payments, endorsed policies and answered customers questions in the matter of their policy, notarized documents for customers both legal and personal, repaired company computers and systems when down, completed voluntary customer service training to learn way to enhance customer satisfaction and improve productivity