Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jorge Aja

Austin,TX

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

36
36
years of professional experience

Work History

Server/Key Associate

Flemings Prime Steak House
04.2016 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 1 day per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained and mentored new employees
  • Completed store opening and closing procedures

Server

Lakeway Country Club
03.2014 - 04.2016
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

University of Texas Club

Club Corp
05.2013 - 05.2014
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Served and Managed Admiral McRaven's Sky box at the University of Texas.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server/Bartender/Restaurant Floor Manager

Jalapenos Mexican Restaurant
06.2012 - 07.2013
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

CEO

Embassy Christian Center
03.1987 - 01.2012
  • Established foundational processes for business operations.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Started this organization and within a 10 year period grew it to an annual income of over 2 million annually.

Education

Bachelor of Arts - Theology/Education

Christian Life College
Mount Prospect, IL
05.1986

Skills

  • Team Leadership
  • Strategic Planning
  • Supplier Relations
  • Managing Operations and Efficiency
  • Managing Terminations
  • Coaching and Mentoring
  • Complex Problem-Solving
  • Productivity Performance
  • Brand Management
  • Schedule Preparation
  • Managing Employee Relations

Additional Information

Personal values which are my core:

1. Integrity - 2. Loyalty – 3. Work ethic – 4. Honesty – 5. Respect – 6. Empowerment – Development.


During my tenure in management and serving I have always successfully directed and coached the highest of standards, by providing true World Class customer service to all of our guests. My “Lead by Example” style of management and serving has always enriched my fellow employees in building pride and taking ownership of their responsibilities, resulting in a truly great dining experience for our customers time and time again.


I wish to be considered for the managerial position available. I am articulate, presentable, friendly, energetic, and capable of running a large service staff. My understanding and adeptness to aid and provide efficient service to customers will serve your companies goals. Moreover, my bilingual skills, life experiences and studies have given me the practical know-how, which would be a great asset.


I believe in creating warm welcomes, magic moments and fond farewells which coupled with great leadership, great service, atmosphere and food we cant loose. You can reach me at 512 -554-5844, I am looking forward to meeting you.

Sincerely Jorge Aja

Languages

Spanish
Native or Bilingual

Timeline

Server/Key Associate

Flemings Prime Steak House
04.2016 - Current

Server

Lakeway Country Club
03.2014 - 04.2016

University of Texas Club

Club Corp
05.2013 - 05.2014

Server/Bartender/Restaurant Floor Manager

Jalapenos Mexican Restaurant
06.2012 - 07.2013

CEO

Embassy Christian Center
03.1987 - 01.2012

Bachelor of Arts - Theology/Education

Christian Life College

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