Jorge Aldama
El Paso
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Assembly Line Worker
Benton Dickison
06.2022 - Current
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Conducted quality assurance inspections on finished components and identified issues.
- Identified machinery malfunctions by performing troubleshooting tasks.
- Put hazardous materials in properly marked containers to avoid injuries or contamination.
- Prevented equipment jams or wasted materials by setting and verifying accurate parts clearances.
- Used basic mathematical abilities to calculate materials, hourly rates and other relevant details.
Tax Analyst
H And R Block
01.2013 - 04.2023
- Communicated with external customers and taxing jurisdictions to clarify tax notices and resolve other inquiries.
- Communicated complex tax issues and terminology with others by explaining in easily-understood terms.
- Prepared and reviewed federal and state tax returns to comply with corporate submission requirements.
- Prepared all federal and state income tax paperwork for extensions and returns.
- Attended continuing education and IRS courses to increase professional expertise and obtain knowledge of updated tax laws and compliance criteria.
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Kept case data and contact information up to date to expedite proceedings.
- Recommended financial solutions in relation to tax implications.
Retail Sales Supervisor
Kohls
08.2008 - 06.2022
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Increased sales by offering advice on purchases and promoting additional products.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Issued receipts and processed refunds, credits or exchanges.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Maintained sales staff by selecting, orienting and training 10 full-time and part-time employees.
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Tightened security around store to reduce shrink and alleviate theft.
- Liaised with management to establish quality standards and develop budget.
Sales Supervisor
JC Penney Stores
05.1999 - 04.2008
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
- Checked store merchandise regularly for proper display and replenishment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Arranged items in favorable positions and areas of store for optimal sales.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted reports to senior management to aid in business decision-making and planning.
- Built and maintained rapport with store personnel to effectively meet company and client objectives.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
Education
Bachelor of Engineering - Industrial Engineering
The University of Texas At El Paso
El Paso, TXSkills
- Hand and Power Tools
- Quality Assurance Controls
- Supply Chain Distribution
- Final Product Testing
- Tool Use and Repair
- Finished Product Packaging
- Bilingual English and Spanish
- Providing Feedback
- Performance Improvement
- Proficient in Microsoft Word
Languages
Spanish
Native or Bilingual
Timeline
Assembly Line Worker
Benton Dickison
06.2022 - Current
Tax Analyst
H And R Block
01.2013 - 04.2023
Retail Sales Supervisor
Kohls
08.2008 - 06.2022
Sales Supervisor
JC Penney Stores
05.1999 - 04.2008
Bachelor of Engineering - Industrial Engineering
The University of Texas At El Paso
Similar Profiles
Anton WilsonAnton Wilson
Landscaper at Don Benton, Benton LandscapingLandscaper at Don Benton, Benton Landscaping
John McCleanJohn McClean
Executive General Manager at Benton Automotive Group/Benton Nissan of ColumbiaExecutive General Manager at Benton Automotive Group/Benton Nissan of Columbia
SHAN BELLSHAN BELL
SERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMERSERVICE MANAGER at BENTON NISSAN OF HOOVER/BENTON NISSAN OF BESSEMER
Abigail BarcenasAbigail Barcenas
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing
Jesus CarrilloJesus Carrillo
Assistant Manager at First Convenience Bank of TexasAssistant Manager at First Convenience Bank of Texas