Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jorge Alvarez

Hollywood

Summary

Dynamic Branch Manager skilled in staff supervision and financial analysis. Proven ability to enhance customer relationships and drive operational efficiency, with a focus on delivering impactful marketing strategies. Results-driven professional with extensive experience in operations management and performance evaluation. Expertise in analyzing financial trends and developing marketing strategies to foster growth. Committed to leading teams to achieve organizational objectives and enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Branch Manager II

Hertz Car Rental
Miami Gardens
06.2021 - Current
  • Supervised staff performance and provided training on customer service standards.
  • Analyzed financial reports to identify trends and inform decision-making processes.
  • Facilitated team meetings to discuss goals, progress, and challenges faced by staff.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Managed staff scheduling, hiring and training processes.
  • Developed and executed marketing strategies to attract new accounts while effectively managing existing client relationships.

Management Associate

Hertz Car Rental
Davie
06.2018 - 06.2021
  • Developed training materials for new hires to ensure consistent onboarding practices.
  • Analyzed market trends to inform strategic decision-making and business initiatives.
  • Supported senior management in developing strategic plans for organizational growth.
  • Established key performance indicators for tracking progress against goals.
  • Drafted detailed plans outlining goals, objectives, timelines, milestones, deliverables.
  • Assisted in developing budgets, forecasting expenses, analyzing financial statements, and preparing cost reports.
  • Coordinated resources among multiple locations while maintaining quality standards.
  • Created weekly reports for upper management outlining progress, successes, and areas for improvement.

Car Sales Advisor

Phil Smith Chevrolet
Lauderhill
02.2018 - 03.2018
  • Assisted customers in selecting vehicles that met their needs and preferences.
  • Conducted vehicle demonstrations to highlight features and benefits to potential buyers.
  • Negotiated pricing and financing options to facilitate successful sales transactions.
  • Maintained knowledge of inventory and promoted special offers to increase sales opportunities.
  • Managed follow-ups with customers to build relationships and encourage repeat business.
  • Utilized CRM software to track leads, manage customer information, and document interactions.
  • Advised clients on the trade-in value of their current car or truck.
  • Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
  • Conducted follow-up calls to ensure customer satisfaction after purchase or lease agreement was finalized.

Reservation Associate

Sixt Rent A Car
Fort Lauderdale
11.2017 - 02.2018
  • Managed customer inquiries regarding vehicle availability and reservation processes.
  • Assisted customers in selecting appropriate rental options based on their needs.
  • Processed reservations through proprietary booking systems efficiently and accurately.
  • Maintained accurate records of customer interactions and transactions for reporting purposes.
  • Collaborated with team members to resolve customer issues and enhance service quality.
  • Educated customers on rental policies, procedures, and insurance options available.
  • Handled customer requests and complaints quickly to improve overall service.

Slot Technician

Mardi Gras Casino
Hallandale
05.2017 - 10.2017
  • Maintained and repaired slot machines for optimal performance and reliability.
  • Diagnosed technical issues using specialized tools and diagnostic equipment.
  • Assisted in installing new gaming machines according to company standards.
  • Conducted routine inspections to ensure compliance with safety regulations.
  • Documented repairs and maintenance activities in the company system.
  • Responded promptly to service requests from casino staff and customers.
  • Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
  • Resolved player disputes by investigating game play history logs and determining the cause of any discrepancies.
  • Identified and attended to potential malfunctions to optimize operations and potential revenue.
  • Maintained records of all work performed on slot machines according to departmental standards.
  • Tested newly installed games to verify that they function correctly before releasing them into production.

Valet Supervisor

Mardi Gras Casino
Hallandale
06.2016 - 05.2017
  • Supervised valet staff to ensure excellent customer service and satisfaction.
  • Managed vehicle parking operations to optimize space and efficiency.
  • Trained new valet employees in service protocols and safety procedures.
  • Scheduled staff shifts to maintain adequate coverage during peak hours.
  • Monitored parking area for security and safety compliance regularly.
  • Supervised valet staff, ensuring all tasks were completed in a timely and efficient manner.
  • Responded quickly when emergency situations arose related to customer needs or vehicle malfunctions.
  • Coordinated valet service for large groups, special events and daily guest loads.

Education

High School Diploma -

McArthur Highschool
Hollywood, FL
07-2014

Skills

  • Staff supervision
  • Financial analysis
  • Operations management
  • Marketing strategy
  • Performance evaluation
  • Customer relationship management
  • Multilingual in English and Spanish
  • Staff development
  • Team collaboration
  • Conflict resolution
  • Relationship building
  • Customer and vendor relations
  • Excellent time management skills

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Branch Manager II

Hertz Car Rental
06.2021 - Current

Management Associate

Hertz Car Rental
06.2018 - 06.2021

Car Sales Advisor

Phil Smith Chevrolet
02.2018 - 03.2018

Reservation Associate

Sixt Rent A Car
11.2017 - 02.2018

Slot Technician

Mardi Gras Casino
05.2017 - 10.2017

Valet Supervisor

Mardi Gras Casino
06.2016 - 05.2017

High School Diploma -

McArthur Highschool

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