Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JORGE AMORIM

Ridgewood

Summary

Dynamic General Manager with a proven track record at Interstate Caterers, excelling in operations management and team building. Spearheaded strategic initiatives that drove business growth and enhanced profitability. Expert in inventory control and adept at resolving complex issues, fostering a culture of high performance and employee satisfaction.

Overview

18
18
years of professional experience

Work History

General Manager

Interstate Caterers
04.2010 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Trained and guided team members to maintain high productivity and performance metrics.

Restaurant Owner

Divine Catering
01.2007 - 04.2010
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
  • Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
  • Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
  • Developed comprehensive employee manuals outlining operational procedures, company policies, and expectations for enhanced staff performance.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Economics - Economics

University of Massachusetts, Amherst
Amherst, MA
09-2021

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Staff management
  • Inventory control
  • Staff training and development
  • Expense control
  • Troubleshooting expertise
  • Operations oversight

Languages

Spanish
Professional Working
English
Native or Bilingual
Portuguese
Limited Working

Timeline

General Manager

Interstate Caterers
04.2010 - 05.2025

Restaurant Owner

Divine Catering
01.2007 - 04.2010

Bachelor of Economics - Economics

University of Massachusetts, Amherst

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JORGE AMORIM