Jorge Anaya
Gilroy,CA
Summary
Passionate and self-motivated business graduate with a strong foundation in management principles. Seeking an entry-level position to grow and apply skills, abilities, and passion openly, making meaningful contributions to the organization. Results-driven professional dedicated to delivering exceptional support for customer needs. Proven ability to effectively manage concerns and resolve conflicts, maximizing customer satisfaction. Strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
San Francisco 49ers
07.2024 - Current
- Ensured that customers had the right ticket for the section and weren't trying to sneak into prohibited areas.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Full-TIme Brand Ambassador
Polo Ralph Lauren
06.2023 - Current
- Serve as a versatile associate who can work in varying departments and provide excellent customer service
- Assist with training of new employees and ensuring they’re practicing and upholding company standards.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
Retail Salesperson
Sherwin-Williams CO.
10.2020 - 10.2022
- Responsible for providing friendly and detailed customer service for DIY’ers and contractors
- Unload large shipments and fulfill orders to be shipped
- High-paced environment that must be done efficiently.
- Ensured smooth store operations by assisting with opening and closing procedures, maintaining accurate cash registers, and complying with company policies.
Retail Salesperson
Kohl’s Co.
06.2019 - 03.2020
- Fulfill pick-up orders for customers in a set amount of time
- Provide assistance at the POS or sales floor.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor of Science - Business Administration
California State University, Monterey Bay
Marina, CA12.2023
Associate of Science - Business Administration
Gavilan College
Gilroy, CA06.2021
High School Diploma -
Gilroy High School
06.2018
Skills
- Communication Skills (English/Spanish)
- Conflict Resolution
- Customer Service
- Computer Skills (Excel, Word, Powerpoint)
- Guest Accommodations
- Detail Oriented
Accomplishments
- Awarded Employee of the Month at Polo Ralph Lauren for February 2024
- Won the CCS Football Championship in 2017 with Gilroy High School
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Service Representative
San Francisco 49ers
07.2024 - Current
Full-TIme Brand Ambassador
Polo Ralph Lauren
06.2023 - Current
Retail Salesperson
Sherwin-Williams CO.
10.2020 - 10.2022
Retail Salesperson
Kohl’s Co.
06.2019 - 03.2020
Bachelor of Science - Business Administration
California State University, Monterey Bay
Associate of Science - Business Administration
Gavilan College
High School Diploma -
Gilroy High School
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