Jorge Andrade
Anchorage,AK
Summary
Dynamic Head Waiter with extensive experience at Kay’s Family Restaurant, excelling in guest relations and complaint handling. Recognized for enhancing customer loyalty through exceptional service and menu presentation. Proven ability to train staff and manage high-volume dining environments, contributing to increased revenue and operational efficiency.
Overview
17
17
years of professional experience
Work History
Head Waiter
Las Margaritas Restaurant
08.2012 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
Head Waiter
Kay’s Family Restaurant
07.2012 - 11.2019
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Head Waiter
Cafe Croissant
07.2008 - 06.2012
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Enhanced sales by leveraging expertise in menu offerings to promote higher-value items.
Education
Accounting And Finance
C.B.T.I.S 12
Mexico Skills
- Menu memorization
- Guest relations management
- High volume dining
- Menu presentation
- Complaint handling
- Guest relations
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Head Waiter
Las Margaritas Restaurant
08.2012 - Current
Head Waiter
Kay’s Family Restaurant
07.2012 - 11.2019
Head Waiter
Cafe Croissant
07.2008 - 06.2012
Accounting And Finance
C.B.T.I.S 12
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