JORGE ANDRÉS LLANOS ROZO
Bogotá
Resumen profesional
I am an individual passionate about learning and teaching, with a proven ability to train teams through practical sessions covering essentials to leadership. I possess experience in effectively managing budgets and resources. I am a responsible, diligent professional with a strong sense of discipline and self-motivation. I take pleasure in developing schedules that suit all team members. My goal is to support individuals in enhancing their skills and realizing their fullest potential with enthusiasm and dedication.
Datos destacados
9
9
years of professional experience
Experiencia
Recreation Staff
Norwegian Cruise Line
2019.12 - Actual
- Plan, organize, and supervise recreational activities for passengers
- Ensure the safety of all participants and compliance with regulations
- Interact with guests to provide excellent service and resolve issues
- Maintain and repair recreational equipment and facilities
- Coordinate with other departments for activity planning
- Keep accurate records of participation in activities and any incidents
- Attend departmental meetings and training sessions
Trainer
Ubiquity Global Services
2023.10 - 2024.10
- Train agents on app usage and kids' cards
- Develop team skills in managing emotions and stress
- Enhance clear communication to explain finances to clients
- Ensure compliance with financial regulations
- Assess and provide feedback to improve performance
- Update team on product and campaign changes
- Guide team in company policies for client satisfaction
Assistant Supervisor
Marza Malas Kempinski- Doha
2022.11 - 2023.07
- Advice and guide the staff, ensuring clear information of available products
- Handle operation during busy days
- Maintain a clean and organized work area
- Coordinating schedules and inventories due to the commemoration of Qatar FIFA World Cup 2022
- Ensure that the staff is well prepared and knowledgeable
- Provide information on bookings, special events within the restaurant cooperating with the head hostess
- Work hand in hand with management to fulfill the operational requirements successfully
- Collaborate with team members to ensure smooth operation and safety procedures compliances
- Maintain accurate records of daily available revenue and update them at the end of each shift
- Assist with special events and promotions as needed
Administrative Assistant
Solvo Solutions
2022.05 - 2022.10
- Company Overview: Bogota
- Manage schedules and appointments for clients and/or team members
- Follow up with clients to confirm appointments and ensure satisfaction
- Use scheduling software and systems to manage appointments efficiently
- Maintain accurate records of appointments and client interactions
- Communicate effectively with team members and clients to coordinate scheduling
- Provide excellent customer service and ensure a positive experience for clients
- Adhere to company policies and procedures regarding scheduling and customer interactions
- Continuously improve scheduling processes to increase efficiency and productivity
- Bogota
Supervisor/ Trainer
PIVO S.A.S.
2015.08 - 2019.07
- Company Overview: Bogotá, Colombia
- Creation and management of employee schedules
- Leadership orientation, leadership development for trainees
- Payroll settlement (As per the local labor laws)
- Address customer complaints and concerns with professionalism and empathy
- Handle of credit and debit card transactions
- Sales budgeting and forecasting
- Cash reconciliation
- Handle moderates amounts of money
- Cash deposits
- Inventory control
- Supervision of service areas
- Customer service
- Development of staff and leadership orientation
- Strong organizational and administrative skills
- Attention to detail
- Two promotions received during tenure
- Weekly briefings with staff and trainees
- Bogotá, Colombia
Formación
Human Resources technician -
SENA ( SERVICIO NACIONAL DE APRENDIZAJE)
2025-11
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COLEGIO MILITAR ANTONIO NARIÑO
2014-12
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ACADEMIA MILITAR MARISCAL SUCRE
2012-12
HIGH SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
2010-12
PRIMARY SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
2008-12
Enfatiza tus habilidades clave
,,,,,,,
Team building
Worker auditing
Feedback delivery
Interpersonal communication
New hire training
Planning and coordination
Lesson planning
Public speaking
Personalizado
ID Number: CC 1.010.227.051
Idiomas
Inglés
Intermedio avanzado (B2)
B2
Cronología
Trainer
Ubiquity Global Services
2023.10 - 2024.10
Assistant Supervisor
Marza Malas Kempinski- Doha
2022.11 - 2023.07
Administrative Assistant
Solvo Solutions
2022.05 - 2022.10
Recreation Staff
Norwegian Cruise Line
2019.12 - Actual
Supervisor/ Trainer
PIVO S.A.S.
2015.08 - 2019.07
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COLEGIO MILITAR ANTONIO NARIÑO
undefined
ACADEMIA MILITAR MARISCAL SUCRE
HIGH SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
PRIMARY SCHOOL - undefined
COLEGIO MAYOR DE SAN BARTOLOMÉ
Human Resources technician -
SENA ( SERVICIO NACIONAL DE APRENDIZAJE)