Jorge Angulo
Katy
Summary
Dynamic Assistant Manager with a proven track record at El Kourmet, enhancing customer satisfaction and streamlining operations. Expert in team leadership and problem-solving, achieving increased loyalty and efficiency. Skilled in staff training and money handling, consistently fostering positive environments and minimizing discrepancies.
Overview
8
8
years of professional experience
Work History
Assistant Manager
El Kourmet
02.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Service Representative
Teleperformance Portugal
10.2016 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
CEPRA
Lisbon04-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
English
Limited Working
Timeline
Assistant Manager
El Kourmet
02.2023 - Current
Customer Service Representative
Teleperformance Portugal
10.2016 - 03.2021
CEPRA