Jorge-Antonio Demmerele
Far Rockaway,NY
Summary
Highly proactive manager with 10 years of experience in team leadership in the restaurant and hospitality industries. Background includes sales, management and front and back-of-the-house operations. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Operation Skilled in staff training and development. Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication skills, self driven and innovative thinker with a knack for developing creative solutions to complex problems. Seeking a position with the opportunity for new challenges and professional development and advancement in the restaurant business.
Overview
13
13
years of professional experience
Work History
General Manager
OTG Management JFK Airport
Queens , NY
2023.09 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Multi-Unit Manager
OTG MANAGEMENT
John F. Kennedy International Airport , NEW YORK
2021.10 - Current
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Led and directed team members on effective methods, operations and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Senior Manager
OTG MANAGEMENT
LaGuardia Airport Queens New York , NY
2015.09 - Current
- Recommended top dining and entertainment options for guests in the local area
- Made and confirmed reservations for multiple venues
- Negotiated pricing with vendors regarding wholesale billing and marketing procedures
- Carefully interviewed, selected, trained and supervised staff
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Organized special events in the restaurant, including receptions, promotions and corporate luncheons
- Correctly calculated inventory and ordered appropriate supplies
- Created fun team building activities to engage staff in up-selling to meet revenue targets
- Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
- Led routine maintenance of equipment with focus on safety, upkeep and proper handling of emergency repairs.
- Supervised and managed product-related communication to achieve messaging accuracy and product correctness.
- Oversaw reporting functions to executive leadership.
Bartender / Server / Crew Lead
OTG Management
LaGuardia Airport Queens New York
2011.03 - 2014.06
- Server / bartender experienced as well as behind house cook and porter
- Trained in upper management and have assisted as acting supervisor over the course of my employment with OTG Management
- Volunteered in multiple operations to gain more experience and to truly learn the values at OTG Management
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity as a team player
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures in order to have smooth operations
- Prepared for and executed new menu implementations
- Oversaw front of house personnel to maintain tidiness of all locations
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant. (Awarded by Port Authority for outstanding service in 2015.)
- Prioritized and accomplished wide range of tasks each shift
- Worked collaboratively in team environment and worked along side with upper management
- New hire certified trainer, for all new waitstaff
Education
Associates Degree - Human resources
Metropolitan College of New York
New York City01.2013
Skills
- Staff scheduling
- New York eTIPS Certified ID#5260221
- Maintenance
- Airline Relations
- Food service background
- Strong work ethic
- Point of Sale (POS) system operation
- Passion for customer satisfaction
- Conflict resolution techniques
- Strategic planning
- Team player
- Service-oriented
- Engaging personality
- Tech savy (Google drive , Excel , Pos systems , Ceridian Dayforce , Crunchtime ordering systems)
- Customer service awareness.
- Management trained
- Scheduling
- Inventorying
- Profit and loss understanding
- Profit and loss management
- ServSafe certified: Covid-19 Precautions all categories.
- Servsafe manager Certificate.
- Appetize Connect
Timeline
General Manager
OTG Management JFK Airport
2023.09 - Current
Multi-Unit Manager
OTG MANAGEMENT
2021.10 - Current
Senior Manager
OTG MANAGEMENT
2015.09 - Current
Bartender / Server / Crew Lead
OTG Management
2011.03 - 2014.06
Associates Degree - Human resources
Metropolitan College of New York
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