Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge Arcia

San Mateo,,CA

Summary

Experienced IT professional with skills in help desk support, network management, web development, and troubleshooting. Strong in documentation, compliance, and cross-team collaboration. Also proficient in warehouse management, inventory control, shipping & receiving, as well as assembly and repairs, with a focus on improving efficiency and supporting smooth operations.

Overview

19
19
years of professional experience

Work History

Shipping and Receiving Manager & I.T Support

Charles River
South San Francisco, CA
10.2021 - 03.2024
  • Performed laboratory regulated operations, chemical handling, biohazard waste & specimen handling.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays or damaged goods or equipment.
  • implemented supply control guidelines in accordance to scientific study requirements.
  • Assessed purchase orders, contracts and payments for goods and services for site manager review.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Configured workstations, networks, servers and printers for end users.
  • Created user accounts and configured settings in Active Directory.
  • Performed regular maintenance checks on computer hardware components.
  • Removed and replaced old hardware during routine upgrades and system repairs.

Warehouse Assistant Supervisor/Delivery Coordinator

El Corazon Gallery
San Francisco, CA
03.2017 - 08.2021
  • Generated warehouse shipping documents, packing lists and invoices.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Assembled large volumes of furniture to keep up with demand.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Smoothed, shaped and touched up surfaces, preparing finish and bolstering integrity using sandpaper and grinders, putty, brushes and sprays.
  • Inspected damaged furniture to assess extent and determine optimal repair or restoration strategies.
  • Performed scheduled inventory counts and supply audits.
  • Performed routine maintenance checks including oil changes, tire rotation.

Senior Repair Technician

Sprint Wireless
11.2010 - 11.2015
  • Troubleshooted, diagnosed and resolved mechanical, electrical and software issues on a variety of Cellphone equipment (iPhones. Blackberries, Android, Data Cards)
  • Maintained accurate records of parts inventory and usage for ordering purposes.
  • Assisted in training junior technicians on proper repair techniques and procedures.
  • Updated existing repair manuals with new information related to changes in technology or design.
  • Maintained accurate records of customer cell phone repairs and service requests.
  • Removed damaged components, assessed faults and repaired or replaced with new parts.
  • Used soldering skills to break connections and reconnect components.
  • Completed new OS installations on phones, tablets and laptops.

Computer Repair Technician

Circuit City Stores
San Mateo
04.2005 - 05.2010
  • Installed operating systems and applications software on customer computers.
  • Provided technical support for customers with both hardware and software related questions.
  • Performed virus scans and malware removal on customer computers.
  • Built custom desktop systems according to customer specifications.
  • Configured new workstations and peripherals for end-users in accordance with company standards.
  • Managed inventory of spare parts used in computer repairs.
  • Set up wireless networks for home users utilizing the latest security protocols.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Education

Bootcamp - Front End Web Development

Codify Academy
10.2019

CompTIA A+ - Computer Science

College of San Mateo
San Mateo, CA
01-2009

High School Diploma -

Colegio Bautista
Nicaragua
11.2005

Skills

  • Equipment Repair
  • Parts Replacement
  • Hardware Repair
  • Computer language coding
  • Troubleshooting and diagnostics
  • Operations Support
  • Incident Management
  • Help Desk Software

Timeline

Shipping and Receiving Manager & I.T Support

Charles River
10.2021 - 03.2024

Warehouse Assistant Supervisor/Delivery Coordinator

El Corazon Gallery
03.2017 - 08.2021

Senior Repair Technician

Sprint Wireless
11.2010 - 11.2015

Computer Repair Technician

Circuit City Stores
04.2005 - 05.2010

Bootcamp - Front End Web Development

Codify Academy

CompTIA A+ - Computer Science

College of San Mateo

High School Diploma -

Colegio Bautista

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Jorge Arcia