Jorge Arellano
Modesto,CA
Summary
Driven and meticulous professional with a proven track record in enhancing customer satisfaction and streamlining operations, notably at all my past and recent jobs. Skilled in hazardous materials handling and fostering team performance, I excel in fast-paced environments, consistently improving service delivery by leveraging a strong work ethic and guest service expertise. High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction, and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business, and staff needs balanced and operations in line with targets.
Overview
5
5
years of professional experience
Work History
Commercial Driver/Customer Satisfaction
AutoZone
10.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Loaded van efficiently, properly organizing packages depending on route.
- Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
- Established strong relationships with property owners to boost referrals and customer satisfaction.
Shift Lead/Team Member
Jamba Juice
06.2019 - 05.2022
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
Retail Sales Associate
Lowes Home Improvment
12.2020 - 12.2021
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
Modesto Junior College
Modesto, CABachelor of Arts - Spanish Language And Literature
California State University - Stanislaus
Turlock, CA05.2025
High School Diploma -
Escalon High School
Escalon, CA06.2020
Skills
- Strong Work Ethic
- Accurate record keeping
- Hazardous Materials Handling
- Equipment Operation
- Performance Improvement
- Staff Motivation
- Guest service
- Money Handling
- Loss Prevention
- Order Processing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Commercial Driver/Customer Satisfaction
AutoZone
10.2022 - Current
Retail Sales Associate
Lowes Home Improvment
12.2020 - 12.2021
Shift Lead/Team Member
Jamba Juice
06.2019 - 05.2022
Modesto Junior College
Bachelor of Arts - Spanish Language And Literature
California State University - Stanislaus
High School Diploma -
Escalon High School