Summary
Overview
Work History
Education
Skills
References
Military Experience
Languages
Timeline
Generic

Jorge A. Rivera Jr.

Gastonia,NC

Summary

Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.

Overview

29
29
years of professional experience

Work History

Center Store Manager

Food Lion
Gastonia, NC
04.2025 - Current

Assistant Store Manager

LOWES
Indian Trail, SC
04.2024 - 04.2025
  • Assist in managing daily store operations, ensuring a high level of customer satisfaction and operational efficiency.
  • Support inventory management processes, including stock replenishment and loss prevention strategies.
  • Train and supervise a team of 120 staff members, fostering a positive work environment and enhancing team performance.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Maintained a safe working environment by enforcing safety regulations.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Conduct regular store audits to ensure compliance with company policies and procedure

Assistant Store Manager

LOWES
Lake Wylie, SC
09.2017 - 04.2024
  • Developed and coached team on SMART Selling techniques in alignment with company policy.
  • Resolved customer inquiries related to delivery issues, product defects, installations, service quotes, and payment challenges.
  • Cultivated relationships with vendors, installers, and professional customers to enhance business growth across various sectors.
  • Analyzed business performance and devised action plans to increase install sales through detailed lead generation.
  • Recruited and built a specialized selling team focused on maximizing sales effectiveness.
  • Achieved $1 million growth in install business by 43% year-over-year by end of 2021.
  • Led district in specialty sales metrics, including sales comp, plan execution, pipeline development, associate bonuses, and credit penetration.

Store Manager

G.H. BASS @ CHARLOTTE PREMIUM OUTLETS
Charlotte, NC
11.2013 - 01.2017
  • Build talent (i.e. Coach, develop, team on selling vs servicing culture and build bench strength)
  • Recruit, hire, and staff in accordance to the needs of the business.
  • Analyze business results and create action plans around controllable expenses (i.e. work force management, merchandise flow, and P&L reports)
  • Build client data for future return business and reward program.

Store Manager/ Area Manager

KENNETH COLE
Charleston, SC
08.2011 - 01.2013
  • Build talent (i.e. Coach, develop, and maximize the success of new and existing associates.)
  • Recruit, hire, and staff in accordance to the needs of the business
  • Analyze business results and create action plans around controllable results. (I.e. Work force management, merchandise flow, and P&L reports.)
  • Build and maintain a store environment that is focused on consistently delivering exceptional, and positive in store client experiences.
  • Ensure visual and store standards are maintained in accordance to company standards

Store Manager

LUCKY BRAND JEANS
Charleston, SC
08.2009 - 01.2011
  • Build talent (i.e. Coach, develop, and maximize the success of new and existing associates.)
  • Recruit, hire, staff in accordance to the needs of the business
  • Analyze business results and create action plans around controllable results. (I.e. Work force management, merchandise flow, and controllable expenses.)
  • Build and maintain a store environment that is focused on consistently delivering exceptional, positive in store client experiences.
  • Ensure visual and store standards are maintained in accordance to company standards

RADIO OPERATOR/HAZMAT

UNITED STATES MARINE CORP
Camp Lejeune, NC
06.1996 - 01.2000
  • Retired 4-year Sergeant discharged honorably.

Education

Marine Corp Communication/Electronic School - radio communication, telephone wiring

Marine Corp Communication/ Electronics School
29 Palms, CA
01.1997

Skills

  • Inventory management
  • Cash handling
  • Team supervision
  • Customer service
  • Sales analysis
  • Loss prevention
  • Recruitment strategies
  • Conflict resolution
  • Results-oriented
  • Problem-solving abilities

References

Available upon request

Military Experience

RADIO OPERATOR/HAZMAT, UNITED STATES MARINE CORP, Camp Lejeune, NC, 06/01/96, 06/01/00, Retired 4-year Sergeant discharged honorably.

Languages

Spanish
Professional

Timeline

Center Store Manager

Food Lion
04.2025 - Current

Assistant Store Manager

LOWES
04.2024 - 04.2025

Assistant Store Manager

LOWES
09.2017 - 04.2024

Store Manager

G.H. BASS @ CHARLOTTE PREMIUM OUTLETS
11.2013 - 01.2017

Store Manager/ Area Manager

KENNETH COLE
08.2011 - 01.2013

Store Manager

LUCKY BRAND JEANS
08.2009 - 01.2011

RADIO OPERATOR/HAZMAT

UNITED STATES MARINE CORP
06.1996 - 01.2000

Marine Corp Communication/Electronic School - radio communication, telephone wiring

Marine Corp Communication/ Electronics School

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